khushali
Level 1 (0 points)

Q: Since March 3 update to OS X 10.9.2 my internet is running very slow.

I have contacted support several times and still no resolution.  It is intermittent, but mostly slow to load pages. They have run diagnostics, and then after a while it seems to self fix.  Feels like the pipe is being clogged up.  Yes, I am wifi, but signal strength is strong. What to do?

 

Here is my EtreCheck

Hardware Information:

          Mac mini (Mid 2011)

          Mac mini - model: Macmini5,1

          1 2.3 GHz Intel Core i5 CPU: 2 cores

          8 GB RAM

 

Video Information:

          Intel HD Graphics 3000 - VRAM: 512 MB

 

System Software:

          OS X 10.9.2 (13C64) - Uptime: 0 days 11:5:16

 

Disk Information:

          APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (368.3 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

 

USB Information:

          Apple Inc. MacBook Air SuperDrive

 

          Apple Computer, Inc. IR Receiver

 

          Logitech USB Receiver

 

          HP Photosmart C309a series

 

          Apple Inc. BRCM20702 Hub

                    Apple Inc. Bluetooth USB Host Controller

 

          Apple Inc. Display Audio

 

          Apple Inc. FaceTime HD Camera (Display)

 

          Apple Inc. Apple Thunderbolt Display

 

FireWire Information:

 

Thunderbolt Information:

          Apple Inc. thunderbolt_bus

                    Apple Inc. Thunderbolt Display

 

Launch Daemons:

          [System] com.adobe.fpsaud.plist 3rd-Party support link

          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

          [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link

 

Launch Agents:

          [System] com.oracle.java.Java-Updater.plist 3rd-Party support link

 

User Launch Agents:

          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

          [not loaded] com.google.keystone.agent.plist 3rd-Party support link

 

User Login Items:

          iTunesHelper

          AdobeResourceSynchronizer

 

Internet Plug-ins:

          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

          Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

          QuickTime Plugin: Version: 7.7.3

          JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link

          Default Browser: Version: 537 - SDK 10.9

 

Audio Plug-ins:

          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

          AirPlay: Version: 2.0 - SDK 10.9

          AppleAVBAudio: Version: 203.2 - SDK 10.9

          iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins:

          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

3rd Party Preference Panes:

          Flash Player  3rd-Party support link

          Java  3rd-Party support link

 

Old Applications:

          /Library/Application Support/Microsoft/MERP2.0

                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link

                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link

          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link

                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

          /Applications/Microsoft Office 2011/Office

                    Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

          /Applications/Microsoft Office 2011

                    Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

          Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link

                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

          Picasa:          Version: 3.9.16 - SDK 10.4 3rd-Party support link

 

Time Machine:

          Skip System Files: NO

          Auto backup: YES

          Volumes being backed up:

                    Macintosh HD: Disk size: 464.96 GB Disk used: 121.95 GB

          Destinations:

                    Seagate Backup Plus Drive [Local] (Last used)

                    Total size: 1 

                    Total number of backups: 36

                    Oldest backup: 2013-06-09 05:53:30 +0000

                    Last backup: 2014-02-26 23:45:09 +0000

                    Size of backup disk: Excellent

                              Backup size 1  > (Disk size 464.96 GB X 3)

          Time Machine details may not be accurate.

          All volumes being backed up may not be listed.

 

Top Processes by CPU:

               7%          Safari

               6%          WindowServer

               1%          EtreCheck

               1%          Activity Monitor

               1%          sysmond

 

Top Processes by Memory:

          156 MB          mds_stores

          156 MB          Safari

          139 MB          softwareupdated

          139 MB          com.apple.IconServicesAgent

          90 MB          WindowServer

 

Virtual Memory Information:

          4.25 GB          Free RAM

          2.16 GB          Active RAM

          218 MB          Inactive RAM

          1.37 GB          Wired RAM

          1.42 GB          Page-ins

          0 B          Page-outs

Mac mini, OS X Mavericks (10.9.2)

Posted on Mar 25, 2014 6:43 PM

Close
khushali

Q: Since March 3 update to OS X 10.9.2 my internet is running very slow.

  • All replies
  • Helpful answers

  • by BDAqua,

    BDAqua BDAqua Mar 25, 2014 6:55 PM in response to khushali
    Level 10 (123,765 points)
    Mar 25, 2014 6:55 PM in response to khushali

    Hi, this has worked for a few...

     

    Though all of these steps may or may not be needed, I'm including them all.

     

    Make a New Location, Using network locations in Mac OS X ...

     

    http://support.apple.com/kb/HT2712

     

    10.5, 10.6, 10.7 & 10.8…

     

    System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.

     

     

    10.5.x/10.6.x/10.7.x/10.8.x instructions...

     

    System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.

     

    The interface that connects to the Internet should be dragged to the top of the list.

     

    If using Wifi/Airport...

     

    Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.

     

    For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...

     

    208.67.222.222

    208.67.220.220

     

    (There may be better or faster DNS numbers in your area, but these should be a good test).

    Click OK.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 25, 2014 9:05 PM in response to khushali
    Level 10 (208,000 points)
    Applications
    Mar 25, 2014 9:05 PM in response to khushali

    Please answer as many of the following questions as you can. You may already have answered some of them; in that case, there's no need to repeat the answers.

    • Restart your router and your broadband device, if they're separate. Any change?
    • Run Software Update and install all available updates for OS X or your computer's firmware. Any change?
    • If possible, connect to your router with an Ethernet cable and turn off Wi-Fi. Any difference?
    • Are any other devices on the network, and if so, are they the same?
    • If you can connect to more than one network, are they all the same?
    • Are all network applications affected, or only some? If only some, which ones?
    • Is networking always the same, or is the problem intermittent?
    • Disconnect all other devices from the network. Any change?
    • Boot in safe mode and test. Any difference?
    • Boot into Recovery mode. From the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. Any difference?
    • If possible, turn off Bluetooth and disconnect any USB 3 devices. Any difference?

  • by khushali,

    khushali khushali Mar 26, 2014 7:51 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 26, 2014 7:51 AM in response to Linc Davis
    • Restart your router and your broadband device, if they're separate. Any change? (NO change)
    • Run Software Update and install all available updates for OS X or your computer's firmware. Any change? (No Change, have the latest update)
    • If possible, connect to your router with an Ethernet cable and turn off Wi-Fi. Any difference? (not possible to connect via cable)
    • Are any other devices on the network, and if so, are they the same? (our laptop, mini ipad, phones are all on the same wifi, and they run perfect, fast)
    • If you can connect to more than one network, are they all the same? (cannot connect to more than one network)

     

    • Are all network applications affected, or only some? If only some, which ones? Just internet browers, did load Chrome, and same issue.

     

    • Is networking always the same, or is the problem intermittent? problem intermittent, starts off okay in the morning, then as day progresses get worse, slower, page loads are near 2 -3 minutes at times if at all.


    • Disconnect all other devices from the network. Any change?
    • Boot in safe mode and test. Any difference?
    • Boot into Recovery mode. From the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. Any difference? (yes faster)
    • If possible, turn off Bluetooth and disconnect any USB 3 devices. Any difference? (not sure how to do this)

     

    Thank you for your help. I am a novice with Mac, but I am trying my best.  I have done the safe mode and recovery mode with Apple Support, and I have had my air port card changed too. 

    Hmmm.

  • by khushali,

    khushali khushali Mar 26, 2014 7:55 AM in response to BDAqua
    Level 1 (0 points)
    Mar 26, 2014 7:55 AM in response to BDAqua

    I was able to change the service order to have wifi at the top. 

    With one of the apple care agents I did do something withteh DNS servers and changed tehm to 8.8.8.8. and 8.8.4.4.  Not sure about the instructions about clicking on the Wifi icon at the top, I am already connected to my home network.  What would I do with the add other network, it would be the same?  Also it is normal for it to contiunously look for a new network

  • by Linc Davis,

    Linc Davis Linc Davis Mar 26, 2014 8:11 AM in response to khushali
    Level 10 (208,000 points)
    Applications
    Mar 26, 2014 8:11 AM in response to khushali

    What happened when you were in safe mode? Did changing the DNS servers make any difference?

  • by khushali,

    khushali khushali Mar 26, 2014 1:56 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 26, 2014 1:56 PM in response to Linc Davis

    I tried Safe Mode - extremely slow the Safari

     

    I only tried the new DNS 8.8.8.8 and 8.8.4.4. 

     

    I have done Recovery mode with Apple Care.

     

    Still have the problem.

     

    Should I try these DNS

    208.67.222.222

    208.67.220.220

    ?

     

    Thank you for your help.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 26, 2014 5:09 PM in response to khushali
    Level 10 (208,000 points)
    Applications
    Mar 26, 2014 5:09 PM in response to khushali

    If you're sure that Safari performed better in Recovery, but not in safe mode, and that changing DNS servers made no difference, then see below.

     

    If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

    If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault boot volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.

     

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

      

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.

      

    *The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.