HT204400: Get help with Wi-Fi networks on your Apple TV

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JimboG
Level 1 (0 points)

Q: We were watching a movie from iTunes on our Apple TV and it froze with about 10 minutes left... just a spinning disk.  Network was fine, I could run Netflix, I could choose other content... but the movie only gives spinning disk when I go to it.

We were watching a movie from iTunes on our Apple TV and it froze with about 10 minutes left... just a spinning disk.  Network was fine, I could run Netflix, I could choose other content via AppleTV or iTunes... but the movie only gives spinning disk when I go back to it.  I confirmed settings on AppleTV and reset the unit without any result.  iTunes indicates I have 21 hours left on the rental.  I would like to be able to finish the movie and not have to rent it again.

 

Any thoughts?  Anything that needs to be done in Samsung TV settings?

Apple TV

Posted on Mar 26, 2014 12:20 AM

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JimboG

Q: We were watching a movie from iTunes on our Apple TV and it froze with about 10 minutes left... just a spinning disk.  Networ ... more

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  • by vazandrew,

    vazandrew vazandrew Mar 26, 2014 10:16 AM in response to JimboG
    Level 6 (19,108 points)
    Apple TV
    Mar 26, 2014 10:16 AM in response to JimboG

    How did you verify network was fine?

     

    Netflix adapts to the network whereas iTunes needs a consistently solid connection. What other content did you try?

     

    What is your current connection via speedtest

     

    Go to istumbler (Mac) or netstumbler (PC) to get a report of the network

     

    Make sure DNS is set to automatic.