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Can't connect to itunes store, it keeps asking for password

I've had this problem for a few days now, I can't connect to the iTunes store on my MacBook Pro, it just keeps asking for my password but it never connects. I even changed my itunes account password and the problem persists.


Any help would be appreciated, thank you in advance.

MacBook Pro (13-inch Mid 2010), Mac OS X (10.7.3)

Posted on Mar 26, 2014 11:53 AM

Reply
6 replies

Mar 26, 2014 3:02 PM in response to Gaviotica2011

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View Show Log List

from the menu bar.


Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Can't connect to itunes store, it keeps asking for password

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