1 Reply Latest reply: Mar 28, 2014 10:10 AM by sheila_m.
Camithu Level 1 Level 1 (0 points)

I keep getting kicked out of internet with my iPad. It has been lasting for a while now. I also get kicked out of itunes when I am about to watch trailers.  Is it something I can do to stop this, and should i complain to Apple about this?


iPhone 5, iOS 6.1.2
  • sheila_m. Community Specialists Community Specialists (3,275 points)

    Hello Camithu,

     

    Thank you for the details of the issue you are experiencing with the Internet on your iPad.  If you are experiencing this when using Wi-Fi, I recommend the following steps:

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
    If the issue is still unresolved Wi-Fi disconnects or signal strength is less than expected
    1. Move closer to the Wi-Fi router (access point).
    2. Check for sources of potential interference.
    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings


    You can find the full article here:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

     

    If you are not able to access the cellular network on your iPad, I recommend reviewing the steps in this article:

    iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS4249

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.