TS3367: If you can't make or receive FaceTime calls
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Q: FaceTime is not working. i would try to FaceTime one of my friends and it would just say that he is not available. i have tried tu ... more
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Mar 28, 2014 10:02 AMby sheila_m.,Hello bambam-14,
Thank you for the details of the issue you are experiencing with FaceTime and the troubleshooting steps you have taken.
I notice that you have reviewed the article linked below, and I suggest trying these steps as well if you have not tried them yet:
Wi-Fi network issues
- Ensure that your Wi-Fi network is set up using the recommended settings for Wi-Fi routers and access points.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
- If you are using router, firewall, or security software that restricts Internet access, verify that the ports documented in Using FaceTime behind a Firewall are open.
- FaceTime requires a broadband connection. Performance may vary according to network throughput and usage.
FaceTime over Cellular
- Find out if your carrier supports FaceTime over cellular.
- To enable FaceTime over Cellular: Tap Settings > Cellular then turn Use Cellular Data on for FaceTime.
- If you enable changes to your account, you may need to restart your device for the account change to be picked up.
http://support.apple.com/kb/TS3367
Thank you for using Apple Support Communities.
Best,
Sheila M.
