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I just downloaded a movie from ITunes but when I go to videos to play it ,it won't play starts loading then stops right away

Can't play downloaded movie that I purchased off iTunes starts loading then just stops

iPad, iOS 7.0.1

Posted on Mar 26, 2014 2:38 PM

Reply
1 reply

Mar 28, 2014 6:54 AM in response to Thomper

Hello Thomper,


I would be eager to download and watch to the movie I purchased as well. I found a couple of resources that might help with downloading this purchase.


First, I recommend checking to see if the download was interrupted. You can use the steps in this article:


iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/HT1725


If the movie does not download after following the steps in that article, I recommend trying to download the movie from your list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the movie, you will not be charged again. You can find the steps to do this in the following articles:


iTunes 11 for Mac: Download previous purchases from the iTunes Store

http://support.apple.com/kb/PH12283


iTunes 11 for Windows: Download previous purchases from the iTunes Store

http://support.apple.com/kb/PH12491


If you are still not able to download the movie, I recommend reporting this issue to the iTunes Store:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933


Thank you for using Apple Support Communities.


Best,

Sheila M.

I just downloaded a movie from ITunes but when I go to videos to play it ,it won't play starts loading then stops right away

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