No longer able to print black

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Level 1

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No longer able to print black

Why am I no longer able to print black from two of my Macs OSX 10.8.5 while a third continues to print just fine using the same printer (ie, not a printer issue)? Other colors seem to print fine on all three laptops. The same phenomenon has suddenly shown up affecting all files tersted: Word, Excel, Text, PDF, Safari.

MacBook Pro (13-inch Mid 2010), OS X Mountain Lion (10.8.5)

Posted on Mar 26, 2014 4:02 PM

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Answer 1

matt00

Level 5

4,041 points

Mar 28, 2014 8:56 AM in response to beaswing

Hey beaswing,

Thanks for the question. I understand that you are experiencing issues printing in OS X. The following resource outlines some great troubleshooting steps that may help your issue, including resetting the printing system and re-downloading drivers:

Troubleshooting printer issues in OS X

http://support.apple.com/kb/TS3147

Thanks,

Matt M.

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