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Itunes Radio

Hello,


I want to use itunes radio but keep getting an error message "an error occurred while contacting the radio tuning service. Check your internet connection, or try again later." My internet is working fine so I'm not sure what to do?

Posted on Mar 26, 2014 7:50 PM

Reply
11 replies

Mar 27, 2014 1:47 AM in response to Bighostelreception

In a recent thread it was mentioned that the radio service was exclusive to the US. So if you are in any other country that may explain the error.


Having said that, I have a complete radio streaming system working on iTunes including many British, Canadian and US stations. My iTunes is the British version and I would not contemplate breaking the rules. It is just there ... iTunes >Music > Internet.

Mar 27, 2014 3:30 AM in response to Bighostelreception

I'm having the same problem. I opened iTunes last evening and when I tried to access the radio stations I got the same error message:


"An error occurred while contacting the radio tuning service. Check your Internet connection, or try again later."


Looks like this problem has occurred periodically in the past. It would be nice if we could get feedback from someone like an Apple Tech or Moderator on this forum who could explain something about what is going on.


I'm working on a Late 2005 Dual Core Power Mac with OS 10.5.8 and iTunes 10.6.3, and I'm wondering if this is happening to people with more current systems.

Mar 27, 2014 10:53 AM in response to Terry C

Same here with iTunes 10.7 & Mac OS 10.7.5. Maybe they've changed the minimum version requirements; this is what I found:


*iTunes Radio requires iOS 7 or later; OS X v10.7 or later; Windows XP Service Pack 2 or later; 32-bit edition of Windows Vista, Windows 7, or Windows 8; or Apple TV (2nd or 3rd generation).


Doesn't list a minimum iTunes version but it does require Mac OS 10.7 (which I have).

Apr 2, 2014 7:47 AM in response to romad

Just to clarify for everyone reading, iTunes Radio is a completely different service from Internet radio. Internet radio is still present in iTunes, earlier versions as well as the current version, and supported on all platforms on which iTunes runs. iTunes Radio is currently only available in the US and Australia and does require iTunes 11.


Regards.

Apr 12, 2014 7:41 PM in response to Bighostelreception

I have exactly the same problem as Bill (OS X 10.5.8 and iTunes 10.6.3),

and the error notification as well occured in the same timeframe (some day
beginning of April) ... so is it that older systems were excluded, or, as some

of you use newer version and face the same problems, is this a (temporary)

problem on Apple server side?


Any news on this?


Regards, RL

Apr 13, 2014 8:46 PM in response to RL1971

Soemthing is definitely up on this front. I have a MacBook Pro with Snow Leopard, Mountain Lion and Mavericks on it and I keep three different iTunes in each OS for testing - my preference is to iTunes 10.6.3 and Snow Leopard, and several weeks ago, the radio stations tuner went offline. Oddly enough, I'd saved the list of stations I use often and didn't really miss it - these interruptions happen often enough but are usually temporary - until one day I wanted to change up my stations selection and uhhh, nope. still offline.


Hmmm.


Not even in iTunes 11.1.1.. so I took the update to 11.1.5 on the Mavericks install and also on my main machine - the MacPro at home with Snow Leopard on it.. again, I upped that to 11.1.3 and no dice *until* I took the last update (which I really, really HATE the UI and how the window minimizes and the whole icons/album art - that is just *so* much rubbish, unnecessary 'bells and whistles' for the ADD afflicted twenty-somethings who are coding for Apple now.. Come on kids.. for real?) and I've radio stations coming in on the internet tuner in 11.1.5.


I'm somewhat ticked by Apple over this, as I have several PPC Macs I use on a fairly regular basis and enjoyed being able to get the radio station lists. At this time, since I have the option to run PPC code in Snow Leopard with the Rosetta installed, I'm running the old-as-grit Songbird 1.10.0a for PPC - http://www.the-eleven.com/tlegg/blog/2011/05/24/songbird-osx-ppc-1100a/ - and it's got the Shoutcast tuner XPI file handy so that is what I'm going with for streaming internet. (You load the add-on like you'd do in Firefox, the folder with the working .xpi files is included in the .dmg) Ironic that the Shoutcast is giving me nearly double the returns per music genre as what the updated iTunes is - and Shoutcast *itself* is in a transition as the service got bought by a firm called Radionomy and it's all messed up as they transition to new servers - but they're running circles around what Apple is offering right now.


If you can't run the Songbird, try Nightingale, http://getnightingale.com/ they *might* have the Shoutcast stream modules running already. I was there a few nights ago and it was all still in transition..


Good luck!

Apr 21, 2014 1:03 AM in response to William Tomcanin

Ditto here. I don't listen to internet radio via iTunes Ï just use my PC PowerBook G4 to play my music around the house. I've disabled the radio in the parent/guardian tab in preferences but I still get an error message about connecting to the radio tuning service. Is there a way of disabling the radio service altogether. I've tried shutting the computer down and restarting. It works ok for a few hours, or even a couple of days, but the error always returns.

Itunes Radio

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