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tanya8kai

Q: rec'd email about being able to possibly request refund for unauthorized in app purchases by a minor. where do i request this?

I rec'd an email about getting a refund for unauthorized purchases made in-app, but the details of where to do this are unclear.  Any idea?

Posted on Mar 26, 2014 10:09 PM

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Q: rec'd email about being able to possibly request refund for unauthorized in app purchases by a minor. where do i request this?

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  • Helpful answers

  • by Litig8r,

    Litig8r Litig8r Mar 29, 2014 12:58 PM in response to tanya8kai
    Level 1 (10 points)
    Mar 29, 2014 12:58 PM in response to tanya8kai

    I received this email also.  In the email it has a link we're supposed to click to fill out the details, but the link takes me to a general support page with no place to fill out any details.  I sent an email to support, but I haven't received a response.  Does anyone have any idea of what the mystery procedure is to complete this process?

  • by csc672,

    csc672 csc672 Apr 2, 2014 5:20 PM in response to Litig8r
    Level 1 (0 points)
    Apr 2, 2014 5:20 PM in response to Litig8r

    I want to know, too.  Like you said, it takes you to a general page.  I think they sent the wrong link.

  • by akbombshell,

    akbombshell akbombshell Apr 2, 2014 6:32 PM in response to tanya8kai
    Level 1 (0 points)
    Apr 2, 2014 6:32 PM in response to tanya8kai

    I called them on the phone today because my son charged about $1300 in in-app purchases without knowing it was real money.  I had logged into my account and could not find them on my account, but when I called them the representative did a little digging and found them, put me on hold, came back about 5 minutes later and says they are refunding the entire amount and it should be posted to my bank account in 10 business days.  I couldn't be more pleased with how helpful and fast they were.

  • by tanya8kai,

    tanya8kai tanya8kai Apr 2, 2014 6:48 PM in response to akbombshell
    Level 1 (0 points)
    Apr 2, 2014 6:48 PM in response to akbombshell

    I finally got an email saying I had to email them with all the order numbers but considering it's over $800 for all of them (same situation with my daughter) I think I'll try your way! Thanks! Btw, what number did you use?

  • by Jadeanna2970,

    Jadeanna2970 Jadeanna2970 Jul 27, 2016 6:38 PM in response to akbombshell
    Level 1 (4 points)
    Jul 27, 2016 6:38 PM in response to akbombshell

    Do you have a number I can call ?,