I connot access my network please help

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akicha Author

Level 1

0 points

I connot access my network please help

I connot access my network

iPhone 5, iOS 7.1

Posted on Mar 27, 2014 12:47 AM

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Answer 1

matt00

Level 5

4,041 points

Mar 29, 2014 2:06 PM in response to akicha

Hey akicha,

Thanks for the question. I understand that you may be experiencing issues with Wi-Fi connectivity on your iPhone 5. The following resource may help to resolve your issue:

iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS1398

1. Be sure you're in range of your Wi-Fi router (access point).

2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed,follow these steps.

3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

4. Restart your iOS device.

5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.

6. Tap and Forget this Network.

7. Try to connect to your desired Wi-Fi network.

Note: You may need to enter your Wi-Fi password again if your network requires one.

8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.

9. Update your device to the latest version of software.

10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.

[...]

Unable to locate a Wi-Fi network

1. Verify that the network is available by tapping Settings > Wi-Fi and choosing from the available networks. Note: It may take a few seconds for the Wi-Fi network name to appear.

2. Move closer to your wireless router (access point) and attempt to locate the Wi-Fi network.

3. If you do not see the network you would like to join, you may be attempting to connect to a hidden network. Learn how to join a hidden network.

4. Supported Wi-Fi configurations vary by iOS device model. Find out which standardsyour device supports3.

5. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:

- previously connected Wi-Fi networks and passwords

- recently used Bluetooth accessories

- VPN and APN settings

Thanks,

Matt M.

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