HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software

bart205

Level 1 (0 points)

Q: Iphone 4 restore with unknown error

I have an iphone 4s in restore mode (connect to itnues logo). Itunes says it needs to be restored (clean). After downloading de software, disabbeling the firewall and virus software and fresh installing the itunes software. Itunes tries to install de software, shortly after the iphone tries to install thesoftware itunes crashes wih errorcode 9 (unnown error).

Hellluuuuuppp...

iPad, iOS 7.0.6

Posted on Mar 27, 2014 1:46 AM

I have this question too

Q: Iphone 4 restore with unknown error

All replies

Helpful answers

by norm123,

norm123 Mar 29, 2014 2:58 PM in response to bart205
Community Specialists

Mar 29, 2014 2:58 PM in response to bart205

Hello bart205

Start with the article below to check out other options with troubleshooting restore errors. Also try to put your iPhone in recovery mode and use iTunes to restore it.

Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694

If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808

Regards,
-Norm G.
Reply options

Link to this post

HT201413: Resolve issues between iTunes and third-party security software

Q: Iphone 4 restore with unknown error

All replies Helpful answers

by norm123,

All replies

Helpful answers