HT202023: About in-app purchases

Learn about About in-app purchases
smichael817

Q: I need to apply for a refund for in-app purchases that were made unbeknownst to me by my 6-year old granddaughter.  How do I do it?

How do I apply for in-app purchases made from my phone by my 6-year old granddaughter without my permission?

iPhone 5s

Posted on Mar 27, 2014 8:01 AM

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Q: I need to apply for a refund for in-app purchases that were made unbeknownst to me by my 6-year old granddaughter.  How do I ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 27, 2014 8:41 AM in response to smichael817
    Level 10 (135,249 points)
    iTunes
    Mar 27, 2014 8:41 AM in response to smichael817

    Purchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    If you haven't already done so, then to try an stop it happening again you can use Settings > General > Restrictions to turn off in-app purchases and to require your password to be entered for every download.