HT202023: About in-app purchases
Learn about About in-app purchasesQ: I need to apply for a refund for in-app purchases that were made unbeknownst to me by my 6-year old granddaughter. How do I ... I need to apply for a refund for in-app purchases that were made unbeknownst to me by my 6-year old granddaughter. How do I do it? more
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Helpful answers
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Mar 27, 2014 8:41 AM in response to smichael817by King_Penguin,Purchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you haven't already done so, then to try an stop it happening again you can use Settings > General > Restrictions to turn off in-app purchases and to require your password to be entered for every download.