Any Help, Thoughts or Ideas!

Question

Any Help, Thoughts or Ideas!

Hello Anybody,

I originally downloaded the Maverick 10.9.2 in December 2013 and I did not have any problems with the Internet. I have moved, since then and I'm having trouble with my Internet connection. I have gone through all the troubleshooting with the Internet provider, even recieveing a new modem. They did everything on their end they could. I then contacted Apple support who was very prompt to try and solve the problem. Here's a list of the troubleshooting that we did:

checked the connection
checked the hardware
removed some files via (Library/Preferences/SystemConfiguration/NetworkInterfaces.plist,.../preference s.plist.
Reboot Recovery HD
Reinstall Mavericks

Since the last one took 8 hours-- Tech support last suggestion was to install back to Snow Leopard, since then I have narrowed it down (in my best definition–duct-taping the software) I am online for one website then I hit the (Renew DHCP lease) button and I'm back online. I've even been able to watch movies by just keep hitting the (Renew DHCP lease) button.

I would really hate to have to uninstall Mavericks and reinstall Snow Leopard just for something like hitting the Renew DHCP lease button if anybody has any ideas on how I could work on solving this problem I would greatly appreciate it.

THANK YOU!!

JIMMYAPPLESEED

iMac, OS X Mavericks (10.9.2)

Posted on Mar 27, 2014 8:25 AM

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Answer 1

Mar 28, 2014 10:21 AM in response to Jamesappleseed

Are you going through an Airport ?

If yes, try using a manual IP address.

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Answer 2

Mar 29, 2014 7:00 AM in response to Detlef Kretschmer

Thank you for the reply,

My airport is on and detects the router but says that there is a connection error, I don't use the wi-Fi I use ethernet. I tried to go into airport utility but it says it does not detect a network connection – unless I have the system preferences window open in advanced and I hit the "renew DHCP lease" button. Then the Internet light turns to green and it just searches and searches and searches. When I open airport utility says at the bottom new airport base stations haven't been found, Will continue searching, I tried doing this to change the lease to xxxxx days. because in another discussion I saw that someone gave this as a option but I can't even get to that point.

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Answer 3

Mar 29, 2014 7:08 AM in response to Jamesappleseed

It seems not quite clear, what your set-up is. I assume you have a cable modem.

From there you go to your Airport Extreme? Is the light on your Airport Extreme green?

How do you get from your Airport to your computer? You mention a router - in addition to your Airport?

Or do you mean a switch?

Clarify

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Answer 4

Mar 29, 2014 12:35 PM in response to Detlef Kretschmer

Thank you for the replies,

I ended up calling Apple support and asking them and after a series of tests they made me create a Capture Data file to send to some of their top engineers. The technician told me that they'll respond within 2 to 4 days. Once I get the results I will post here the information for you.

Thanks again.

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Answer 5

Apr 15, 2014 9:29 AM in response to Jamesappleseed

Did you get anywhere?

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