1 Reply Latest reply: Mar 29, 2014 9:32 AM by matt00
Twile322 Level 1 (0 points)

Cant connect to the internet from wi-fi

iPhone 5s, iOS 7.1
  • Level 5 (4,015 points)

    Hey twile322,



    Thanks for the question. I understand you are experiencing issues with Wi-Fi connectivity on your iPhone 5s. The following resource may help to resolve your issue:


    iOS: Troubleshooting Wi-Fi networks and connections



    1. Be sure you're in range of your Wi-Fi router (access point).


    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed,follow these steps.


    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.


    4. Restart your iOS device.


    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.


    6. Tap  and Forget this Network.


    7. Try to connect to your desired Wi-Fi network.

              Note: You may need to enter your Wi-Fi password again if your network requires one.


    8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.


    9. Update your device to the latest version of software.


    10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.




    Matt M.