Cannot access conflicts unable to retrieve contact information from the sync server.

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Danjamm Author

Level 1

5 points

Cannot access conflicts unable to retrieve contact information from the sync server.

ITunes error message Cannot access conflicts unable to retrieve contact information from the sync server.

iPhone 4S, Windows 7

Posted on Mar 27, 2014 10:44 AM

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Answer 1

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Danjamm Author

Level 1

5 points

Mar 27, 2014 11:01 AM in response to Danjamm

I got this advice from Gator5000e on Apple Supposrt Communities:

I use Windows 7 so the path to find this file

might be different under a different OS.

Close iTunes. Search on the words "conflicts.synconflicts".

I renamed it to conflictsold.synconflicts the .synconflicts is the extension so you can't

rename that.

Then restarted Windows. As a test I made changes to a note in NOTES on each device. Then connected them one at a time to my computer which has iTunes 10 and Runs Windows 7, it worked !

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Answer 2

Jul 21, 2014 7:31 PM in response to Danjamm

That worked a treat. I had tried all the other ideas including closing Outlook incase of record lock - thanks!

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Answer 3

Sep 28, 2014 9:38 AM in response to Danjamm

This advice seems to have resolved the problem. Following a routine sync I no Longer get the conflict message/ Thanks for the help

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Answer 4

Nov 19, 2014 1:48 PM in response to Danjamm

THANK YOU THANK YOU!!! Man, I can't tell you how often this issue has come up and plagued me by not syncing and then overwriting the contact or note that I Wanted to keep. This 'simple' renaming has solved the issue.

It's been 3 years since Gator's post but thankfully Google found your post and these steps are all still applicable.

Good day All!

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Answer 5

ansel p

Level 1

0 points

Jan 28, 2015 4:45 AM in response to Dallasdux

I have Windows 7

But how do I search for 'conflicts.synconflicts'?

I opened the search programs and files window in the lower left and could not find it.

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