HT203768: Get help finding missing information in iCloud after restoring an iOS device

Learn about Get help finding missing information in iCloud after restoring an iOS device
lacface

Q: Missing Contacts after backup

I recently received a replacement phone. I did as instructed and uploaded a previous backup from 3.24.14. Everything with the backup loaded, Pictures, Messages, Contacts, Email Accounts, Apps. I then started to clear my old phone of contacts, messages, passwords, etc. Now the new device doesn't have any contact information but everything else is still there. Can anyone help me restore my contacts... they were there and then gone.

iPhone 4, iOS 7.1

Posted on Mar 27, 2014 10:26 AM

Close

Q: Missing Contacts after backup

  • All replies
  • Helpful answers

  • by Jay-Ray,Helpful

    Jay-Ray Jay-Ray Mar 27, 2014 10:41 AM in response to lacface
    Level 4 (2,692 points)
    iPhone
    Mar 27, 2014 10:41 AM in response to lacface

    If you old phone was still connected to your accounts and you were manually deleting them, then you successfully deleted them form your old phone, your synced account, and subsequently your new Phone.

     

    To remove everything form your old phone, you should go to Settings > General > Reset > Erase All Content and Settings.  This will remove the accounts and other stuff from your phone without deleting the information from your synced accounts.

     

    Since you have more than likely removed all of the contacts form a synced account, you will need to contact whoever owns the accounts you sync with.  Most people use iCloud primarily.  You can check in Settings > iCloud on your new iPhone.  If contacts is turned on, then you will want to contact Apple Support to see if they can help you recover your contacts you accidently deleted.

     

    You can also check Settings > Mail, Contacts, Calendars and view all of your accounts (including iCloud) to see which ones show Contacts as being turned on, as any of these accounts could have been hosting your deleted contacts (but it was more than likely iCloud or your primary email account if those have contacts turned on).

     

    How to contact Apple about your iCloud account: http://support.apple.com/kb/he57

  • by lacface,

    lacface lacface Mar 27, 2014 10:45 AM in response to Jay-Ray
    Level 1 (0 points)
    Mar 27, 2014 10:45 AM in response to Jay-Ray

    Thank you Jay-Ray. I was affraid of that. I didn't know of the Reset option until I was looking for 'other options' after my nighmare.

     

    Thanks again

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 27, 2014 10:46 AM in response to lacface
    Level 4 (2,692 points)
    iPhone
    Mar 27, 2014 10:46 AM in response to lacface

    No problem.  Glad I could help at least shine some light on what happened