chaitanya83
Level 1 (0 points)

Q: my i phone 5 keeps shutting off anyone please help with a solution ?

my i phone 5 keeps shutting off anyone please help with a solution ?

iPhone 5, iOS 7

Posted on Mar 27, 2014 10:52 AM

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chaitanya83

Q: my i phone 5 keeps shutting off anyone please help with a solution ?

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  • by AnaMusic,

    AnaMusic AnaMusic Mar 27, 2014 10:53 AM in response to chaitanya83
    Level 9 (57,248 points)
    Mar 27, 2014 10:53 AM in response to chaitanya83

    First try a Reset  ( No Data will be Lost )

     

    Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons

     

    If no joy... Try a Restore...

     

    1: Connect the device to Your computer and open iTunes.

     

    2: If the device appears in iTunes, select and click Restore on the Summary pane.

     

    Restoring  >  http://support.apple.com/kb/HT1414

     

    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.

     

     

    Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer

     

     

         Note on Recovery Mode.

     

    You may need to try this More than Once... Be sure to Follow ALL the Steps...

     

         Once you have Recovered your Device...

     

    Re-Sync your Content or Restore from the most Recent Backup...

     

    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • by chaitanya83,

    chaitanya83 chaitanya83 Mar 29, 2014 10:40 PM in response to chaitanya83
    Level 1 (0 points)
    Mar 29, 2014 10:40 PM in response to chaitanya83

    this has not worked i have restored the ios back to 7 but still the phone switches off with 100% battery is this a problem with ios or with the hardware of the phone

  • by AnaMusic,

    AnaMusic AnaMusic Mar 29, 2014 11:02 PM in response to chaitanya83
    Level 9 (57,248 points)
    Mar 29, 2014 11:02 PM in response to chaitanya83

    The Current iOS for an iPhone 5 is iOS 7.1

    chaitanya83 wrote:

     

    this has not worked i have restored the ios back to 7

     

    If this means you have tried to Downgrade to iOS 7... that would be the cause of your Issue... as Downgrading is not supported by Apple... and would have required you to Hack your Device to install an eariler iOS version.

     

    Unauthorized modification of iOS >  http://support.apple.com/kb/HT3743

    If this is the case... you are on your own.

  • by jrn774,

    jrn774 jrn774 Aug 1, 2014 8:08 AM in response to chaitanya83
    Level 1 (0 points)
    Aug 1, 2014 8:08 AM in response to chaitanya83

    I'm having the same problem.  I have been through the trouble shoots, and phone is fully charged and has not turned on in 24hours.  No water damage & good condition.  The problem started 10 months ago with small random shut off that were quickly fixed with trouble shoot procedures. It has progressed into worse and now my phone is not usable. I'm headed to the Apple store tonight to get some help hopefully.