TCRegan
Level 1 (0 points)

Q: My music cuts off

I have an iPhone 5, and I have a fairly frequent problem with playing music. The audio will simply cut out in the middle of the song. The song continues to "play", but no audio is delivered to the speakers.  It happens on certain songs every time and on others only sometimes. Occasionally, it will start playing the next song even though it still shows the song that cut out.

iPhone

Posted on Mar 27, 2014 3:00 PM

Close
TCRegan

Q: My music cuts off

  • All replies
  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Mar 29, 2014 9:48 AM in response to TCRegan
    Community Specialists
    Mar 29, 2014 9:48 AM in response to TCRegan

    Hi TCRegan,

     

    Thanks for visiting Apple Support Communities.

     

    If songs you play on your iPhone are being skipped, first see if this article applies to the situation:

     

    iPhone and iPod touch: Songs or other audio content are skipped during playback

    http://support.apple.com/kb/TS3159

     

    If some songs you purchased from the iTunes Store always skip, you can delete the files and download them again using these steps:

    Before you delete, find out if you'll be able to download the song you deleted again (it depends on where you live). To delete a song:

    1. Tap the Music app.
    2. Tap the Songs category.
    3. Swipe left to right over the song you want to delete.
    4. Tap Delete.

    From:

     

    How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store

    http://support.apple.com/kb/HT5772


    1. Tap Settings > Music and make sure Show All Music is on.
    2. Tap the Music app.
    3. Find the item that you want to download.

    4. Tap the Download icon. HT2519_11-music_download_button_001-en.png

    From:

     

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

    http://support.apple.com/kb/HT2519

     

    If the behavior continues, I recommend the troubleshooting steps in this article:

     

    iPhone: No sound or distorted sound from speaker

    http://support.apple.com/kb/ts5180

     

    All the best,

     

    Jeremy