HT201272: Download your past purchases

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drgoldstein1
Level 1 (0 points)

Q: problem with partial download onto my computer

I purchased a song in iTunes.  Got a partial download on my PC Windows computer, although iTunes CLAIMS there are 3:43 minutes, there is only 20 seconds of song.  The song was downloaded in full to my iPad and iPhone, but in my iTunes library, although it shows as 3:43, I only have a snippet.  There was a download error when I first got it.

 

How do i get the entire song on my computer, so I can move it to my first version iPod shuffle?

Windows 8, using iTunes in Windows

Posted on Mar 27, 2014 5:29 PM

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drgoldstein1

Q: problem with partial download onto my computer

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  • by b noir,

    b noir b noir Mar 27, 2014 6:37 PM in response to drgoldstein1
    Level 9 (72,129 points)
    Mar 27, 2014 6:37 PM in response to drgoldstein1

    On the computer, delete the song from the iTunes library and then redownload a fresh copy on the computer. See the following document for instructions:

     

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

     

    Otherwise, I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.