Q: Can't change apple id on iphone & ipad.

Recently changed my appled id email address while on my MacBook. However, both my iPad Air and iPhone 5s are trying to sign on with my old apple id. Plus, I can't logoff my account so cannot login with the new apple id. Desperate to solve this as I cannot update or download any apps. Thank you for your help.

iPhone 5s, iOS 7.1

Posted on Mar 27, 2014 8:56 PM

I have this question too

Q: Can't change apple id on iphone & ipad.

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by Diavonex,

Diavonex Mar 27, 2014 8:59 PM in response to makornow
Level 9 (66,735 points)

Mar 27, 2014 8:59 PM in response to makornow

Sign out of old Apple ID and sign in with new.

Settings>iTunes and App Store>Apple ID
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by makornow,

makornow Mar 27, 2014 9:05 PM in response to Diavonex
Level 1 (0 points)

Mar 27, 2014 9:05 PM in response to Diavonex

I have tried to sign out of the old Apple ID but when I go to Settings>iTunes>AppleID it is grayed out and I cannot sign off.
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by Diavonex,

Diavonex Mar 27, 2014 9:11 PM in response to makornow
Level 9 (66,735 points)

Mar 27, 2014 9:11 PM in response to makornow

Make sure all your restrictions are off.

Settings>General>Restrictions
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by makornow,

makornow Mar 27, 2014 9:28 PM in response to Diavonex
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Mar 27, 2014 9:28 PM in response to Diavonex

Yes, all the restrictions are off.
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by Diavonex,

Diavonex Mar 27, 2014 9:31 PM in response to makornow
Level 9 (66,735 points)

Mar 27, 2014 9:31 PM in response to makornow

Reset iPad and try again.

Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears

Note: Data will not be affected.
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by makornow,

makornow Mar 27, 2014 9:53 PM in response to Diavonex
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Mar 27, 2014 9:53 PM in response to Diavonex

Have some good news but a bit of bad as well.

Good news - the reset worked great! I was able to go into iTunes and change my Apple ID after I did the reset.

However, now I am having the same issue with iCloud. I tried the reset again but the Apple ID field remains greyed out so I can't fix it.

Any other suggetions?
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by Diavonex,

Diavonex Mar 27, 2014 9:57 PM in response to makornow
Level 9 (66,735 points)

Mar 27, 2014 9:57 PM in response to makornow

Read this carefully; you are on your own now.

http://support.apple.com/kb/TS5223
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by Diavonex,

Diavonex Mar 27, 2014 10:31 PM in response to makornow
Level 9 (66,735 points)

Mar 27, 2014 10:31 PM in response to makornow

1. You will have to change your Apple ID temporarily

2. Delete old iCloud account

3. Check back to your new Apple ID
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by jenjnash,

jenjnash Oct 8, 2015 12:51 AM in response to Diavonex
Level 1 (0 points)

Oct 8, 2015 12:51 AM in response to Diavonex

Thanks for the help
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Q: Can't change apple id on iphone & ipad.

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by Diavonex,

by makornow,

by Diavonex,

by makornow,

by Diavonex,

by makornow,

by Diavonex,

by Diavonex,

by jenjnash,

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