HT201413: Resolve issues between iTunes and third-party security software
Learn about Resolve issues between iTunes and third-party security software
Q: My iPhone 4s started saying 'connect to iTunes' and when i try to restore it says error 1 and nothing fixes it. What do I do?
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Mar 28, 2014 5:47 PMby AnaMusic,AS stated above... Error 1 is usually a Hardware issue with the Device.
However... Try a Restore once more... and when Prompted... Choose... Restore as New.
If the Restore is successful... then try a Restore from Backup.
If no joy...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step to have the Device Evaluated...
Be sure to make an appointment first...
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Mar 28, 2014 7:44 PMby RajaRani,tylaanny wrote:
Following that didn't work, do you have any other suggestions?
The suggestion is already in the Support Doc. contact Apple support
Did you ?
As suggested above, visit to a Genius bar is the next step.
Best
