HT201355: Change your Apple ID password

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Q: Forget the password of apple ID.

I forget the password of my apple ID, but i can access to my QQ mail(same with the apple ID), and i request the system send the reset password mail to my QQ mail, but i couldn't receieve the mail, why? it past more than ten hours. What should i do??

iPad, iOS 7.0.3

Posted on Mar 27, 2014 10:14 PM

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Q: Forget the password of apple ID.

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  • by Diavonex,

    Diavonex Diavonex Mar 27, 2014 10:16 PM in response to qinjun form
    Level 9 (66,687 points)
    Mar 27, 2014 10:16 PM in response to qinjun form

    FORCE IPAD INTO RECOVERY MODE

     

     

    1. Turn off iPad

     

     

    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)

     

     

    3. Plug USB cable into computer's USB port

     

     

    4. Hold Home button down and plug the other end of cable into docking port.

     

     

    DO NOT RELEASE BUTTON until you see picture of iTunes and plug

     

     

    5. Release Home button.

     

     

    ON COMPUTER

     

     

    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.

     

     

    7. Select "Restore iPad"...

     

     

    Note:

     

     

    1. Data will be lost if you do not have backup

     

     

    2. You must follow step 1 to step 4 VERY CLOSELY.

  • by qinjun form,

    qinjun form qinjun form Mar 28, 2014 12:36 AM in response to Diavonex
    Level 1 (0 points)
    Mar 28, 2014 12:36 AM in response to Diavonex

    I laready do yesterday as your reply(under apple CS instructing), but afte this, must use the first active apple ID to re-active the ipad. Unluckly, i forget the password of the old apple ID(just used to active the ipad first, so forget). but i can access the mail(register and same as the apple ID), so i try to reset the password and do many times, but couldn't receieve the mail of reset password. i don't know what happened? The mail supplier(QQ mail)issue? and any spproach to reset the mail(i don't want to redo the step as you reply, it's repeat and maybe couldn't reslove the problem)

  • by qinjun form,

    qinjun form qinjun form Mar 28, 2014 12:45 AM in response to qinjun form
    Level 1 (0 points)
    Mar 28, 2014 12:45 AM in response to qinjun form

    Thanks for your reply.

     

    The problem is: if i do as your reply, i still need re-active my pad and must use the first active apple ID, right?

  • by Diavonex,

    Diavonex Diavonex Mar 28, 2014 12:46 AM in response to qinjun form
    Level 9 (66,687 points)
    Mar 28, 2014 12:46 AM in response to qinjun form

    Did you check your spam/junk mail box?

  • by qinjun form,

    qinjun form qinjun form Mar 28, 2014 12:53 AM in response to Diavonex
    Level 1 (0 points)
    Mar 28, 2014 12:53 AM in response to Diavonex

    yeah, i did it and could not find the verification mail. Maybe it's mail supplier issue, i don't know.

  • by Diavonex,

    Diavonex Diavonex Mar 28, 2014 1:18 AM in response to qinjun form
    Level 9 (66,687 points)
    Mar 28, 2014 1:18 AM in response to qinjun form

    Without your old Apple ID and Password, you cannot activate your iPad.