Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

hi im unable to restore my backup on iphone coz itunes keeps asking for password and i have tired all possible opeions can someone pls pls pls help

hi im unable to restore my backup on iphone coz itunes keeps asking for password and i have tired all possible opeions can someone pls pls pls help

iPhone 4, iOS 7.1

Posted on Mar 28, 2014 4:19 AM

Reply
Question marked as Best reply

Posted on Mar 28, 2014 4:21 AM

Tips to remember it here:


http://support.apple.com/kb/TS5162


If the backup you're trying to restore from is encrypted, you will not be able to use that backup if you can't remember the encrypted backup passcode.


If on a Mac, & you elected to save the passcode to your Keychain, you can recover the passcode from your Keychain. Otherwise, your backup data is unrecoverable.


While you can continue to sync/backup, if you can't remember it & want to remove it, you'll have to delete your existing backups, & restore your phone as a new device. Your data will be unrecoverable.


You delete your existing backups here: iTunes>Preferences>Devices.

5 replies
Question marked as Best reply

Mar 28, 2014 4:21 AM in response to benarayan

Tips to remember it here:


http://support.apple.com/kb/TS5162


If the backup you're trying to restore from is encrypted, you will not be able to use that backup if you can't remember the encrypted backup passcode.


If on a Mac, & you elected to save the passcode to your Keychain, you can recover the passcode from your Keychain. Otherwise, your backup data is unrecoverable.


While you can continue to sync/backup, if you can't remember it & want to remove it, you'll have to delete your existing backups, & restore your phone as a new device. Your data will be unrecoverable.


You delete your existing backups here: iTunes>Preferences>Devices.

hi im unable to restore my backup on iphone coz itunes keeps asking for password and i have tired all possible opeions can someone pls pls pls help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.