Deleting Photos from iPads in Supervised mode (apple configurator)

Hi,

Did you ever manage to figure out a way of doing this other than unsupervise/supervise the iPads, as I'm in the same position.

Thanks,

Matt

I don't believe there is a specific one-off 'delete all photos' on all connected devices function in Configurator. My suggestion instead of un-supervise/re-supervising, would be to Refresh all connected devices. If you have a backup of an iPad with no photos/screenshots selected in the Restore box when you refresh, this will remove all the photos. It will also remove all other user data however, so may not be what you're after...

Cheers,
Ben

Hi Ben,

Thanks for your suggestion. I have tried refreshing the devices and this doesn't remove the photos. Which is a bit of a blessing in a way, as at least they can't be accidentally deleted by plugging the iPads into the mac whilst configurator is open (I've since disabled the auto-refresh by default now). However, this still leaves us in the position of having to re-supervise the devices in order to remove the photos.

I've got an issue logged with Apple's Enterprise Support team at the moment whilst they investigate. I'll update once I have more information.

Thanks,

Matt

Did this ever get resolved or an update for this issue??

What I have seemed to conclude is that if you have profiles installed and you update your device to the latest firmware, it should do an erase, but it doesn't.

I've resorted to unchecking my profiles, then running the update, and then checking the update again along with a restore. That seems to push an erase device command and they all get wiped. The apps have to be reinstalled so it takes its time, but at least all the pics are gone, and my devices all get renamed to the same screen.

What I haven't figured out is why the refresh doesn't reset the home screen wallpaper to default again. It only does the lick screen.