Update button does not appear beside the app in Updates in App Store

Question

Level 1

8 points

Update button does not appear beside the app in Updates in App Store

We have an issue where the app store icon says that I have 7 updates. When I go to the updates area, the list of apps show up at the top of the update area, but the button that says UPDATE is missing and there is nothing there.

We can't find the app on my ipad, but when I search for it in the search bar, it shows ups. I have attached a screen shot of the App Store.

We have reset network settings, signed in and signed out, restarted, and gone to purchased apps, and nothing works.

Posted on Mar 28, 2014 8:46 AM

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Answer 1

lizdance40

Level 4

2,424 points

Mar 28, 2014 8:54 AM in response to ngarvey

Are you trying to update with wifi?

Were the apps purchased on the same Apple ID that is on the iPad?

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Answer 2

ngarvey Author

Level 1

8 points

Mar 28, 2014 9:02 AM in response to lizdance40

It is a wifi only iPad. We have tried at school and on our home network.

Yes, the apps were purchased all at the same time with other apps that are able to update. That's the weird thing. Some apps update and these just sit there.

We even tried to purchase the apps again, and when you go to the app store, there is no button in the app store to tap on to "FREE or INSTALL or OPEN".

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Answer 3

lizdance40

Level 4

2,424 points

Mar 28, 2014 9:11 AM in response to ngarvey

Do you have a first generation iPad? (No camera)?

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Answer 4

robdrage

Level 4

2,830 points

Mar 28, 2014 9:40 AM in response to ngarvey

Double check restrictions,

Settings>General>Restrictions>Installing Apps

&

Allowed Content

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Answer 5

ngarvey Author

Level 1

8 points

Mar 28, 2014 10:17 AM in response to lizdance40

It's actually an iPad Air. We have not set any restrictions on it. It's weird because some apps install and update perfectly and some don't.

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Answer 6

robdrage

Level 4

2,830 points

Mar 28, 2014 10:28 AM in response to ngarvey

Did you verify that you have not blocked items on the "Allowed Content"

That will cause apps and such to not behave if restricted to anything below all

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Answer 7

dilbert41

Level 5

6,530 points

Mar 28, 2014 10:32 AM in response to ngarvey

Is your screen shot recent ? I only ask because those apps have been superceded by further updates, rather than the ones shown. Suggest you close the App Store app completely and sign out - then back in again.

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Answer 8

ngarvey Author

Level 1

8 points

Mar 28, 2014 11:02 AM in response to dilbert41

The screenshot is a bit old (like a month, but it's still the same problem), but I will attach one from today.

This screenshot is of the purchased apps page, where you can see that some are blank, some have the cloud, and some say OPEN, and others are blank.

We have closed the app store, signed out and signed back in, shut off the ipad, turn it back on, reset settings, etc

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Answer 9

ngarvey Author

Level 1

8 points

Mar 28, 2014 11:02 AM in response to robdrage

Yes, we double checked the allowed content too! sorry!!!

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Answer 10

robdrage

Level 4

2,830 points

Mar 28, 2014 11:05 AM in response to ngarvey

Dose your device have a profile attached?

Is there another entity supervising your ipad?

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Answer 11

robdrage

Level 4

2,830 points

Mar 28, 2014 11:09 AM in response to ngarvey

I noticed that you have goodreads and it is blank,

I also have it, and after experimenting I have found that the open dialog vanishes in the app store if the restriction for apps is set for content age below 12, anything higher and it is fine.

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