So my Mac and iPhone use the same iCloud account but for some reason my contacts refuse to sync between them. My contacts are saved in iCloud.com and show up when I visit the website but they refuse to show up on my iPhone even after removing the iCloud account from my phone. I've tried everything I could think of and was hoping someone here would be able to help. Thanks!
iOS 7.0.3
Hello RoastedPecans,
It sounds like your iCloud contacts aren't syncing to your phone even after removing and re adding the account. I recommend these troubleshooting steps fom the article named:
iCloud: Troubleshooting iCloud Contacts
http://support.apple.com/kb/ts3998
- Open a secure website from your iOS device to test if ports 80 and 443 are accessible. Contacts requires port 443 access to iCloud in order to push and fetch updates to and from the iCloud Contacts servers.
- If recent changes don't appear in Contacts on your iOS device, try refreshing:
- In iOS 7, tap Groups in the upper-left corner of Contacts, then pull down on the list of groups to refresh.
- In iOS 6 and iOS 5, tap Groups in the top-left corner of Contacts, and then tap the Refresh button in the upper-left corner of the Groups window.
- If you're using iOS 7, quit and restart the Contacts app on your iOS device:
- Press the Home button twice to see preview screens of the apps you have open.
- Find the Contacts preview screen and swipe it up and out of preview to quit the application.
- Tap the Home button to return to your Home screen.
- Wait a minute before reopening the Contacts app.
- Restart your iOS device by holding down the Sleep/Wake button and then swiping the screen when prompted to power off. Then turn your device back on. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.
If the issue persists I would next delete the iCloud account again, as you had before and then reset your Network Settings:
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings
From: iOS: Troubleshooting Wi-Fi networks and connections
Thank you for using Apple Support Communities.
All the very best,
Sterling
Hmmm, none of those seemed to fix the problem. Is there anyway to "reset" all of my iCloud data? Could it be a server side problem? Thanks for the help!
Thanks for the update!
I recommend next backing up your phone to iTunes with this article:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
And restore it from your backup with this article, to remove the previous iOS installation and install it again fresh:
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/ht1414
Thank you for using Apple Support Communities.
Regards,
Sterling
iCloud won't sync to iPhone
