Macbook Pro running very slowly, randomly shutting off and overheating. No idea what the problem is! Please help!

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Macbook Pro running very slowly, randomly shutting off and overheating. No idea what the problem is! Please help!

I got macbook pro about a year and a half ago and up until now it has been running fine.However, in the last few days, it has been started to run tediously slowly!

It wont allow me to open applications and i have to force quit out of any applications I finally manage to have because they freeze or stop responding.

On Google Chrome, pages become unresponsive every few minutes.

Even writing this post took more than 20 minutes as the laptop kept freezing and the webpage became unresponsive.

It also randomly shuts off and when it restarts, a message comes up saying my Macbook was restarted because of an error.
I haven't downloaded or updated anything that I know of recently that would have caused this.

Ive been reading through some of the fourms on this and I thought it'd be helpfull to post some of the information you may need to help me solve this problem!

Id be very gratefull if any of you could help! Thanks!

In the Activity Monitor, my CPU is currently:

System: 3.40%

User: 4.20%

Idle: 92.40%

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 6:22:39

Disk Information:

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 749.3 GB (357.93 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Configuration files:

/etc/hosts - Count: 44 - Corrupt!

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.adobe.SwitchBoard.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] org.eyebeam.SelfControl.plist 3rd-Party support link

Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link

[System] com.adobe.CS5ServiceManager.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[not loaded] com.divx.agent.postinstall.plist 3rd-Party support link

[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link

[not loaded] com.google.keystone.agent.plist 3rd-Party support link

[not loaded] com.spotify.webhelper.plist 3rd-Party support link

User Login Items:

iTunesHelper

Dropbox

Android File Transfer Agent

Internet Plug-ins:

OVSHelper: Version: 1.1 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link

DivXBrowserPlugin: Version: 2.2 3rd-Party support link

Flash Player: Version: 12.0.0.77 - SDK 10.6 Cannot contact Adobe

QuickTime Plugin: Version: 7.7.3

Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link

SharePointBrowserPlugin: Version: 14.1.0 3rd-Party support link

AdobePDFViewer: Version: 10.1.9 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

Safari Extensions:

DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145

AdBlock: Version: 2.5.45

AdBlock: Version: 2.6.18

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

DivX 3rd-Party support link

Flash Player 3rd-Party support link

Growl 3rd-Party support link

Old Applications:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

12% WindowServer

4% mds

3% opendirectoryd

3% Google Chrome

2% coreaudiod

Top Processes by Memory:

205 MB com.apple.IconServicesAgent

147 MB Finder

131 MB Google Chrome

123 MB VLC

106 MB softwareupdated

Virtual Memory Information:

516 MB Free RAM

1.43 GB Active RAM

1.40 GB Inactive RAM

676 MB Wired RAM

1.83 GB Page-ins

0 B Page-outs

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Mar 28, 2014 3:21 PM

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Answer 1

OGELTHORPE

Level 9

57,305 points

Mar 28, 2014 4:28 PM in response to AmandaNel

Log the kernel panic and post it:

http://support.apple.com/kb/ht2546

Perform SMC and PRAM rests:

http://support.apple.com/kb/ht3964

http://support.apple.com/kb/ht1379

Boot the MBP into the recovery partition and open Disk Utility.First Aid and repair the disk.

If no improvement, perform a Safe Boot:

http://support.apple.com/kb/ht1564

What are the results?

Ciao.

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Answer 2

Linc Davis

Level 10

209,547 points

Mar 28, 2014 5:05 PM in response to AmandaNel

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 3

AmandaNel Author

Level 1

0 points

Mar 30, 2014 2:23 AM in response to Linc Davis

This is some of what came up when in the Console Utility:

30/03/2014 10:17:23.979 Google Chrome Helper[352]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to

launchservicesd. : LSXPCClient.cp #426 ___ZN26LSClientToServerConnection21setupServerConnectionEiPK14__CFDictionary_bl ock_invoke() q=com.apple.main-thread

30/03/2014 10:17:23.979 Google Chrome Helper[352]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd.

30/03/2014 10:17:23.993 Google Chrome Helper[352]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1100)

30/03/2014 10:17:53.441 Console[353]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.

30/03/2014 10:17:57.929 WindowServer[112]: disable_update_timeout: UI updates were forcibly disabled by application "Console" for over 1.00 seconds. Server has re-enabled them.

30/03/2014 10:17:58.817 WindowServer[112]: common_reenable_update: UI updates were finally reenabled by application "Console" after 1.89 seconds (server forcibly re-enabled them after 1.00 seconds)

30/03/2014 10:18:11.000 kernel[0]: process Creative Cloud[201] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

30/03/2014 10:18:35.187 com.apple.SecurityServer[15]: Session 100019 created

30/03/2014 10:20:00.000 kernel[0]: considerRebuildOfPrelinkedKernel prebuild rebuild has expired

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Answer 4

AmandaNel Author

Level 1

0 points

Mar 30, 2014 2:42 AM in response to OGELTHORPE

Tried performing both SMC and PRAM resets and repaired disk! Nothing seems to have changed.

I will preform a safe boot now.

When I tried to log the Kernal Panic, under DiagnosticsReports, there was one file called 'Adobe Bridge CS5_2014-03-151852_Amandas-MacBook-Pro.crash'.

This is the beginning of the report.. It is very long so I didnt know whether to post the full thing!

Process: Adobe Bridge CS5 [40614]

Path: /Applications/Adobe Bridge CS5/Adobe Bridge CS5.app/Contents/MacOS/Adobe Bridge CS5

Identifier: com.adobe.bridge4

Version: 4.0.5.11 (4.0.5.11)

Code Type: X86 (Native)

Parent Process: launchd [155]

Responsible: Adobe Bridge CS5 [40614]

User ID: 501

Date/Time: 2014-03-05 15:18:08.119 +0000

OS Version: Mac OS X 10.9.1 (13B42)

Report Version: 11

Anonymous UUID: 5A004B13-8407-5D2C-09B1-703DBA1A6B99

Sleep/Wake UUID: 997E998B-8572-4485-BB9C-441BA7EBC542

Crashed Thread: 8

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004

VM Regions Near 0x4:

--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Bridge CS5/Adobe Bridge CS5.app/Contents/MacOS/Adobe Bridge CS5

__TEXT 0000000000001000-0000000000b75000 [ 11.5M] r-x/rwx SM=COW /Applications/Adobe Bridge CS5/Adobe Bridge CS5.app/Contents/MacOS/Adobe Bridge CS5

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Answer 5

Linc Davis

Level 10

209,547 points

Mar 30, 2014 6:22 AM in response to AmandaNel

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

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