Updated to OS X 10.6.8 and now Safari will not open

Question

I have a MacBook 4.1, which I have never had a problem with other than inability to sync with a recently purchased iPad, so I decided to upgrade to OS X 10.6.8 to solve that problem and allow me to load some apps that also require an upgrade. I completed the installation of OS X 10.6.3 from disc and updated to 10.6.8, then updated other apps, including Safari to v.5.1.10. Everything works fine except Safari, which now will not open. I&#x27;ve looked through the forum and tried a couple of suggestions (deleting Local Storage folder, toggling IPv6 off, switching to 32-bit mode), but nothing works. I&#x27;m using the iPad at the moment to connect. Any idea what the problem is? I believe I had Safari 4.0.2 before upgrading - can that be reinstalled, and if so, how? Thanks.

jeffreyfromtas · Answer

Whether you were aware of it or not, at some stage this system most likely had some plugins for Safari installed into it. Now that Safari&#x27;s been updated, those plugins are no longer compatible, but it&#x27;s still trying to use them - causing the browser to fail.http://support.apple.com/kb/ts3230

cagforest · Answer

How can I determine what those are, and can they be uninstalled or updated? Another post had a similar problem, although he didn&#x27;t say what device he was trying to upgrade or from what operating system. The suggestion was to reinstall Snow Leopard, so I&#x27;ll try that first, but if that does not work I&#x27;ll look at plugins.

andyBall_uk · Answer

&gt;&gt; I had Safari 4.0.2 before upgrading - can that be reinstalled, and if so, how? You can&#x27;t use that.Is there a crash report shown when Safari doesn&#x27;t open ?. Does it work in a new or Guest user account ?; you&#x27;ve tried opening Safari directly from the main /Applications folder ?.

cagforest · Answer

There is no crash report or message of any kind - Safari just won&#x27;t open. It isn&#x27;t my wireless router connection. That seems to work fine and I have email. I did download 1app recently, before upgrading - called Clip Converter, which lets you download from YouTube. I tried unchecking it to try to disable it, but that did not make any difference. Now I can&#x27;t recall how I found it!

jeffreyfromtas · Answer

I&#x27;m sorry to say that a re-install has a rather low chance of success here.Were you able to view the article I linked to? That does specifically address where to look, and what to leave. If you&#x27;re after a shot-in-the-dark guess, I&#x27;ll say that I&#x27;m nearly certain the problematic file will be located in the /Library/Internet Plug-Ins folder (not the library in your home folder, but the one found at the root of your drive).If you&#x27;re uncomfortable in following it yourself I suggest contacting Apple&#x27;s phone support lines and asking them to take you through - generally, purchases of Apple products (eg Snow Leopard) come with a few months of free phone support for whatever was purchased, so it sounds like you should be able to get help without charge.

cagforest · Answer

I did try opening from the Applications folder, but that didn&#x27;t work. I&#x27;ll try again after I finish reinstalling SL and updating everything again.

cagforest · Answer

Thanks. I did kook at your link last night, and that&#x27;s how I found the app, but then I didn&#x27;t remember looking at it this morning -duh. I&#x27;ll check it again and remove it after updating. If that does&#x27;t work, I&#x27;ll contact Apple. Oh well, what I thought would be simple isn&#x27;t -what else is new.

jeffreyfromtas · Answer

Righto.For what it&#x27;s worth, if you think there&#x27;s any possibility you&#x27;ll need to re-install Snow Leopard again throughout all this, you might consider downloading the main update from here instead of via the automatic "Software Update" system:http://support.apple.com/kb/dl1399Keeping that file around will allow you to re-update from it if need be without having to repeat the ~1GB download again.

andyBall_uk · Answer

&gt;&gt;does it work in a new or Guest user account ? In any case, look at Console (/Applications/Utilities) at the time you try using it. There should be some error message &amp; usually mention of a crash report.You&#x27;ve tried reinstalling  : Safari 5.1.10 for Snow Leopard

Eric Root · Answer

Did you try using Safari in another account as andyball suggested? Try that before re-installing - it is much easier. If it works in another account, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don&#x27;t do them all at once.Safe ModeSafe Mode - AboutI type too slow. 😝

cagforest · Answer

There is no other account that I am aware of, or I don&#x27;t know where to look for it. There is a log report in Console messages - all entries date from this morning when I reinstalled SL and application updates. Unfortunately, I can&#x27;t copy the entire log to the forum because it&#x27;s on the Mac and the only browser on it is Safari, and that&#x27;s what doesn&#x27;t work. I suppose I copy it on a flash drive and post it from a PC, but that would be a real pain to do. The only log entry that specifically mentions Safari says "job appears to have crashed: segmentation fault". There is no mention of a crash log. After installing all updates again, I did try temporarily removing all plug-ins that might be a problem, but none made a difference, either trying to open from the icon on the start page or from Finder. The main suspects seemed to be ClipConverter (a Safari extension), AmazonMP3DownloaderPlugin (listed as an alias), and JavaAppletPlugin (only because it is also listed as an alias). I tried all others as well, but it made no difference. the Firewall was shown as "off" when I checked (it should have been on), so I tried toggling that both ways as well, but it also made no difference. I have not tried rebooting yet.

andyBall_uk · Answer

You can create a new account or enable Guest in System Preferences - Accounts.Console - Diagnostic &amp; Usage Information - User Diagnostic Reports.or  Finder : Home/Library/Logs/DiagnosticReportsshould show any Safari or other crashes.You may be able to email or transfer them as you suggest.The following Terminal command will download Firefox to  your user home folder, in case that makes things easier.curl -O https://download-installer.cdn.mozilla.net/pub/firefox/releases/28.0/mac/en-US/Firefox%2028.0.dmgand this would download Safari 5.1.10curl -O http://supportdownload.apple.com/download.info.apple.com/Apple_Support_Area/Apple_Software_Updates/Mac_OS_X/downloads/091-9899.20130912.Frx3W/Safari5.1.10SnowLeopardManual.dmg

cagforest · Answer

Thanks. I located a crash log on Safari in the Log. I tried copying this to an email reply to the last email confirmation of the replies to my discussion topic, but I received an email response saying that it did not transmit and that I need to reply through the online forum. I&#x27;ll try copying it to a PC via flash drive and posting from the PC. I have not downloaded Firefox yet, but will try that next.

cagforest · Answer

Text of Safari crash log is attached below. My apologies for the size:Process:         Safari [148]Path:            /Applications/Safari.app/Contents/MacOS/SafariIdentifier:      com.apple.SafariVersion:         5.1.10 (6534.59.10)Build Info:      WebBrowser-75345910~1Code Type:       X86 (Native)Parent Process:launchd [113]Date/Time:       2014-03-28 18:03:08.858 -0400OS Version:      Mac OS X 10.6.8 (10K549)Report Version:6Interval Since Last Report:          12437 secCrashes Since Last Report:           1Per-App Interval Since Last Report:9949 secPer-App Crashes Since Last Report:   1Anonymous UUID:                      EEACA2A5-E43D-4952-B645-38FD409C6212Exception Type:EXC_BAD_ACCESS (SIGBUS)Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008Crashed Thread:0Dispatch queue: com.apple.main-threadThread 0 Crashed:Dispatch queue: com.apple.main-thread0   com.apple.Safari.framework    0x9a5cb840 -[BrowserDocument shouldClose] + 2311   com.apple.Safari.framework    0x9a60afe8 -[BrowserWindowControllerMac windowShouldClose:] + 992   com.apple.AppKit                       0x99bd1063 -[NSWindow _document:shouldClose:contextInfo:] + 1493   com.apple.AppKit                       0x99bd0fc2 -[NSWindow __close] + 2414   com.apple.Safari.framework    0x9a6030b3 -[BrowserWindow tryToCloseNowThatWindowControllerIsReady] + 525   com.apple.Safari.framework    0x9a606a9f Safari::BrowserWindowController::tryToCloseWindow() + 556   com.apple.Safari.framework    0x9a603133 -[BrowserWindow __close] + 1227   com.apple.AppKit                       0x99bd0ec1 -[NSWindow _close:] + 1718   com.apple.AppKit                       0x999dda26 -[NSApplication sendAction:to:from:] + 1129   com.apple.Safari.framework    0x9a5a3974 -[BrowserApplication sendAction:to:from:] + 8410com.apple.AppKit                      0x99abd255 -[NSControl sendAction:to:] + 10811com.apple.AppKit                      0x99ab8d02 -[NSCell _sendActionFrom:] + 16912com.apple.AppKit                      0x99ab7ff9 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 180813com.apple.AppKit                      0x99b0d6ed -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 52414com.apple.AppKit                      0x99ab6a4f -[NSControl mouseDown:] + 81215com.apple.AppKit                      0x99b0d20f -[_NSThemeWidget mouseDown:] + 10416com.apple.AppKit                      0x99ab4a58 -[NSWindow sendEvent:] + 554917com.apple.Safari.framework                0x9a8143f7 -[Window sendEvent:] + 13818com.apple.Safari.framework                0x9a603d3c -[BrowserWindow sendEvent:] + 31919com.apple.AppKit                      0x999cd60b -[NSApplication sendEvent:] + 643120com.apple.Safari.framework                0x9a5a4271 -[BrowserApplication sendEvent:] + 95821com.apple.AppKit                      0x99961253 -[NSApplication run] + 91722com.apple.AppKit                      0x99959289 NSApplicationMain + 57423com.apple.Safari.framework                0x9a76fb28 SafariMain + 21924com.apple.Safari                       0x00001f71 0x1000 + 3953Thread 1:Dispatch queue: com.apple.libdispatch-manager0   libSystem.B.dylib                        0x95270382 kevent + 101   libSystem.B.dylib                        0x95270a9c _dispatch_mgr_invoke + 2152   libSystem.B.dylib                        0x9526ff59 _dispatch_queue_invoke + 1633   libSystem.B.dylib                        0x9526fcfe _dispatch_worker_thread2 + 2404   libSystem.B.dylib                        0x9526f781 _pthread_wqthread + 3905   libSystem.B.dylib                        0x9526f5c6 start_wqthread + 30Thread 2:WebCore: IconDatabase0   libSystem.B.dylib                        0x95277aa2 __semwait_signal + 101   libSystem.B.dylib                        0x9527775e _pthread_cond_wait + 11912   libSystem.B.dylib                        0x952793f8 pthread_cond_wait$UNIX2003 + 733   com.apple.WebCore                  0x97190380 WebCore::IconDatabase::syncThreadMainLoop() + 2724   com.apple.WebCore                  0x9718da39 WebCore::IconDatabase::iconDatabaseSyncThread() + 6975   libSystem.B.dylib                        0x95277259 _pthread_start + 3456   libSystem.B.dylib                        0x952770de thread_start + 34Thread 3:0   libSystem.B.dylib                        0x95249afa mach_msg_trap + 101   libSystem.B.dylib                        0x9524a267 mach_msg + 682   com.apple.QuartzCore               0x994a371c CA::Render::Server::server_thread(void*) + 2403   com.apple.QuartzCore              0x994e4f89 thread_fun + 334   libSystem.B.dylib                        0x95277259 _pthread_start + 3455   libSystem.B.dylib                        0x952770de thread_start + 34Thread 4:Safari: CertRevocationChecker0   libSystem.B.dylib                        0x95249afa mach_msg_trap + 101   libSystem.B.dylib                        0x9524a267 mach_msg + 682   com.apple.CoreFoundation                  0x94cbf2df __CFRunLoopRun + 20793   com.apple.CoreFoundation                  0x94cbe3c4 CFRunLoopRunSpecific + 4524   com.apple.CoreFoundation                  0x94cbe1f1 CFRunLoopRunInMode + 975   com.apple.Safari.framework    0x9a724a9d Safari::MessageRunLoop::runSingleRunLoopIteration() + 536   com.apple.Safari.framework    0x9a723fcc Safari::MessageRunLoop::threadBody() + 987   com.apple.Safari.framework    0x9a72400b Safari::MessageRunLoop::threadCallback(void*) + 178   libSystem.B.dylib                        0x95277259 _pthread_start + 3459   libSystem.B.dylib                        0x952770de thread_start + 34Thread 5:Safari: SafeBrowsingManager0   libSystem.B.dylib                        0x95249afa mach_msg_trap + 101   libSystem.B.dylib                        0x9524a267 mach_msg + 682   com.apple.CoreFoundation                  0x94cbf2df __CFRunLoopRun + 20793   com.apple.CoreFoundation                  0x94cbe3c4 CFRunLoopRunSpecific + 4524   com.apple.CoreFoundation                  0x94cbe1f1 CFRunLoopRunInMode + 975   com.apple.Safari.framework    0x9a724a9d Safari::MessageRunLoop::runSingleRunLoopIteration() + 536   com.apple.Safari.framework    0x9a723fcc Safari::MessageRunLoop::threadBody() + 987   com.apple.Safari.framework    0x9a72400b Safari::MessageRunLoop::threadCallback(void*) + 178   libSystem.B.dylib                        0x95277259 _pthread_start + 3459   libSystem.B.dylib                        0x952770de thread_start + 34Thread 6:Safari: SnapshotStore0   libSystem.B.dylib                        0x95277aa2 __semwait_signal + 101   libSystem.B.dylib                        0x9527775e _pthread_cond_wait + 11912   libSystem.B.dylib                        0x952793f8 pthread_cond_wait$UNIX2003 + 733   com.apple.JavaScriptCore      0x957c3fd1 ***::ThreadCondition::timedWait(***::Mutex&amp;, double) + 814   com.apple.Safari.framework    0x9a7a1ecf Safari::SnapshotStore::diskAccessThreadBody() + 1335   com.apple.Safari.framework    0x9a7a209d Safari::SnapshotStore::diskAccessThreadCallback(void*) + 176   libSystem.B.dylib                        0x95277259 _pthread_start + 3457   libSystem.B.dylib                        0x952770de thread_start + 34Thread 7:0   libSystem.B.dylib                        0x95249afa mach_msg_trap + 101   libSystem.B.dylib                        0x9524a267 mach_msg + 682   com.apple.CoreFoundation                  0x94cbf2df __CFRunLoopRun + 20793   com.apple.CoreFoundation                  0x94cbe3c4 CFRunLoopRunSpecific + 4524   com.apple.CoreFoundation                  0x94cbe1f1 CFRunLoopRunInMode + 975   com.apple.Foundation              0x98cd5224 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 3296   com.apple.Foundation              0x98c9c4c4 -[NSThread main] + 457   com.apple.Foundation              0x98c9c474 __NSThread__main__ + 14998   libSystem.B.dylib                        0x95277259 _pthread_start + 3459   libSystem.B.dylib                        0x952770de thread_start + 34Thread 8:com.apple.CFSocket.private0   libSystem.B.dylib                        0x95268ac6 select$DARWIN_EXTSN + 101   com.apple.CoreFoundation                  0x94cfec53 __CFSocketManager + 10912   libSystem.B.dylib                        0x95277259 _pthread_start + 3453   libSystem.B.dylib                        0x952770de thread_start + 34Thread 9:0   libSystem.B.dylib                        0x9526f412 __workq_kernreturn + 101   libSystem.B.dylib                        0x9526f9a8 _pthread_wqthread + 9412   libSystem.B.dylib                        0x9526f5c6 start_wqthread + 30Thread 0 crashed with X86 Thread State (32-bit):eax: 0x00000000ebx: 0x9a5cb767ecx: 0x9aac9a60edx: 0x00000000edi: 0x00000000esi: 0x0017f760ebp: 0xbffff128esp: 0xbffff0e0   ss: 0x0000001fefl: 0x00010282eip: 0x9a5cb840   cs: 0x00000017   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037cr2: 0x00000008Binary Images:    0x1000 -     0x1ff7com.apple.Safari 5.1.10 (6534.59.10) &lt;B221F34F-7AE9-35AB-D707-BD6833AFCA2C&gt; /Applications/Safari.app/Contents/MacOS/Safari0x8fe00000 - 0x8fe4163bdyld 132.1 (???) &lt;4CDE4F04-0DD6-224E-ACE5-3C06E169A801&gt; /usr/lib/dyld0x90003000 - 0x90014ff7com.apple.LangAnalysis 1.6.6 (1.6.6) &lt;3036AD83-4F1D-1028-54EE-54165E562650&gt; /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis0x9015f000 - 0x901d9fffcom.apple.audio.CoreAudio 3.2.6 (3.2.6) &lt;156A532C-0B60-55B0-EE27-D02B82AA6217&gt; /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio0x90236000 - 0x90236ff7com.apple.Accelerate 1.6 (Accelerate 1.6) &lt;3891A689-4F38-FACD-38B2-4BF937DE30CF&gt; /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate0x9023d000 - 0x902d8fe7com.apple.ApplicationServices.ATS 275.19 (???) &lt;2E83B3E9-AF39-36FC-5D05-CC1E952098AB&gt; /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS0x902d9000 - 0x903d9fe7libxml2.2.dylib 10.3.0 (compatibility 10.0.0) 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andyBall_uk · Answer

Go to the main Applications folder in Finder &amp; select Safari.Choose Finder - File menu - Get Info ( or Command i )In the info window that opens, look at the checkbox for &#x27;open in 32 bit mode : un-check it if it isn&#x27;t already.If Safari continues to crash : did it also in a new/guest user account, and in Safe mode ?.