iPhone 5c won't turn on no matter what

I was charging my iPhone 5c yesterday on a laptop and clicked on "don't trust this computer". I've done this before using the same laptop but this time my device's screen froze and the light faded a bit til it shut off completely. I turned it on again, but it kept happening every once in a while. I charged it overnight for about 5hours, it was fine til it shut down again and this time I couldn't turn it on anymore. I've tried doing reset and still nothing. I plugged it and held the power and home button til it lit up but no apple logo and it died again. I did the same thing and this time, the logo showed up but only for a second and it died again. What could be wrong 😟 I'm worried about my files. It was in the process of backing up. I bought it less than a month ago.

iPhone 5c, iOS 7.1

Posted on Mar 28, 2014 9:08 PM

Reply
2 replies

Mar 28, 2014 9:22 PM in response to alexxplainlater

Connect iPhone to known good Wall Charger with known good Lightning Cable for 10 minutes, it may turn ON itself. If still nothing, keep on Wall Charger and Reset, hold both home and power buttons for about 20 seconds until the iPhone begins to respond. If still nothing, the iPhone has failed the most basic of hardware function, it may just need a new battery or could be seriously damaged. The next step is Apple, iPhone 5C has warranty, make Genius reservation or set up service and take or send iPhone to Apple for resolution.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 5c won't turn on no matter what

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.