PatkaJR

Q: iPad 2 cellular data doesn´t work

Hi, I have a problem with cellular data for long time and I don´t know what to do. I tried everything, what I colud, but nothing helped. Sometimes I get signal, but it is work abou 20 secs and then "no service" and I have to restart iPad. And it is every 10 mins. IMG_0001.PNG

Thanks for your help.

iPad 2, iOS 7.0.6

Posted on Mar 29, 2014 5:58 AM

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Q: iPad 2 cellular data doesn´t work

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  • by sterling r,

    sterling r sterling r Mar 31, 2014 2:16 PM in response to PatkaJR
    Community Specialists
    Mar 31, 2014 2:16 PM in response to PatkaJR

    Hello PatkaJR,

     

    It sounds like your cellular data service. I recommend these troubleshooting steps from the article named:

     

    iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS4249

    1. Check for a carrier settings update:
      1. Make sure your device is connected to the Internet.
      2. Tap Settings > General > About.
      3. If an update is available, you'll be asked if you want to install it. Tap Update.
    2. Update your iPad with the latest version of iOS.
    3. Toggle the Cellular Data setting off and on under Settings > Cellular Data.
    4. Restart your iPad.
    5. Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
    6. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
    7. Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
    8. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    9. Restore the iPad as new.

    If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling

  • by PatkaJR,

    PatkaJR PatkaJR Mar 31, 2014 9:35 PM in response to sterling r
    Level 1 (0 points)
    Mar 31, 2014 9:35 PM in response to sterling r

    I tried this many times, did not help.