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Mavericks MS Office crashes

I downloaded and installed OSX Mavericks a few days ago. The download and install went smoothly, but I can no longer use my MS Office software. Both Word and Excel start to open, then "encounter a problem" and have to close. I can click to send a report to Microsoft, but cannot add a comment on which OS I am using. It is less than three weeks to Income Tax Day; and I really need to have both Excel and Word up and running. Fortunately, Turbotax Permier still runs under Mavericks.

iMac (27-inch Mid 2011), OS X Mavericks (10.9.2), Apple Wireless Mouse (Bluetooth)

Posted on Mar 29, 2014 9:51 AM

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7 replies

Mar 29, 2014 10:09 AM in response to MaynardfromCincy

You can always run http://www.libreoffice.org/ or http://www.openoffice.org/

What possessed you to upgrade when you had something mission critical to work on?


And I sure hope you backed up your data. Updating Office may work, but those two programs may stand a better chance of working.


Never do upgrades on mission critical machines without testing them first, or at least backing them up in event something goes wrong. It is always during an update that things are most fragile. You should backup your data in anycase.

Apr 6, 2014 4:13 PM in response to MaynardfromCincy

Solved the problem - partially - with a fix posted on the Microsoft website for Office 2011 for Mac. Basically, it involved getting into the Library, which is normally invisible in Mavericks. Holding down the Option key while clicking on the "Go" menu when in the Finder makes "Library" visble as a destination.


In Library> Application Support > Microsoft move the Office folder to the desktop and rename it "Old Office".

In Library>Preferences move all the com.microsoft....plist preference files to the trash.


In Documents>Microsoft move the Office 2011 Identities folder to the desktop and rename it "Old Office 2011 identities".


Then restart in safe mode by holding down the Shift key while restarting to check if Office works. In my case, both Word and Excel opened. I had to accept the identities on the first open, but they were already filled in. Also in safe mode my display preferences were not accessible, so I did not have my preferred resoltuion. However, a regular restart - while Excel and WOrd were open brought back the display preferences and Word and Excel both opened and performed nomrally. The library files I had moved to the desktop or trash had been recreated, so they could then be trashed and emptied.


I said this partially solved the problem because if I shut down and restarted, or simply restarted, Office again "encountered a problem" and crashed. So I had to go through the procedure all over again. But until Apple and/or Microsoft solves the conflict problem, at least I can get Office 2011 to work.


Incidentally, installing the latest Microsoft updates was not an option. They latest updates were already installed when I switched to Mavericks; and there have been no new ones since.

Mavericks MS Office crashes

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