HT201363: About Apple ID security questions
Learn about About Apple ID security questions
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Helpful answers
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Mar 31, 2014 1:43 PM in response to Callykayby wjosten,Tips to remember it here:
http://support.apple.com/kb/TS5162
If the backup you're trying to restore from is encrypted, you will not be able to use that backup if you can't remember the encrypted backup passcode.
If on a Mac, & you elected to save the passcode to your Keychain, you can recover the passcode from your Keychain. Otherwise, your backup data is unrecoverable.
While you can continue to sync/backup, if you can't remember it & want to remove it, you'll have to delete your existing backups, & restore your phone as a new device. Your data will be unrecoverable.
You delete your existing backups here: iTunes>Preferences>Devices.
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Dec 11, 2014 7:35 PM in response to Callykayby abdobelk,I managed to reset it but ONLY if you are on Mac, your password was stored in the keychains and have a previous Time Machine backup!
My scenario goes like this:
I did a backup for my iPhone 4S which was on iOS 8.1, the backup password was stored in my macbook keychain, then I restored the iPhone with iOS 8.1.2 succesfully but when I wanted to import the backup, iTunes kept asking for a password, I can swear that there is no way that I could have forgotten my password, at the same time for some weird reason that I don't know, the password was deleted from the keychain!
After almost a day of stressing about it, I tried all kind of fixes on the forums: editing the backup .plist, typing 1234 or 0000, using the passcode, the macbook, iTunes or Apple ID password... but nothing worked since I remember that I set a different password for the backup encryption.
So I thought about this fix using a Time Machine Backup:
- Go to your Library folder
- Quit iTunes
- Disconnect your iPhone
- Select those folders to restore from a previous Mac backup (The date of this backup should be a date when you didn't have this iphone encryption password problem)
- ~/Library/Application Support/MobileSync
- ~/Library/Keychains
- ~/Library/iTunes
- Restart your Mac
- Open iTunes, connect your iPhone and restore its backup, or if you want the password, go to Keychains and search by the iPhone's name
- If it doesn't seem to work, try to restore all the content of ~/Library instead of just the three folders mentioned above
For my case, my last backup was on December 5, 2014, and I restored it today (December 12, 2014), meaning I lost like a week of data, but that's way better than losing weeks or months of data.
I hope this fix will work for you.
Regards