i have forgotten code

after upgrading from iphone4 to iphone 5s yesterday i am still not able to use my phone.

i started with my thumb print, and i have forgotten what passcode i put in.

which means i cant use my phone HELP

iPhone 5s

Posted on Mar 29, 2014 2:36 PM

Reply
2 replies

Mar 29, 2014 2:37 PM in response to Suecudmore

LOST PASSCODE

You should be able to remove the passcode by restoring the device. Do the following:


Connect the device to the computer to which you normally sync;

Open iTunes (Note: If iTunes prompts you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes" in http://support.apple.com/kb/ht1212 )

Right-click the device in the left column of iTunes and select Back up (read this article on how to restore http://support.apple.com/kb/HT1766)

When the backup is complete, select Restore

When finished, restore from your most recent backup


To restore read the restore section in this article http://support.apple.com/kb/HT1766

If that doesn’t work you will need to perform a factory restore to remove it.

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i have forgotten code

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