How do I reset my Apple ID email that is already locked in when it asks me for password when I turn on iPod touch?

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How do I reset my Apple ID email that is already locked in when it asks me for password when I turn on iPod touch?

I recently changed cable providers, so my email changed too. I was able to change my iMac to a new email and reset the password, but I am not able to use that email with my iPod touch. It still has my old email locked in when it asks me for my password. I don't remember the pasword because I tried to modify it when I did my iMac, and can't remember which password and capital letters I used. I am not able to back up my iCloud and am afraid to finally upgrade the software until I have this problem fixed. My secret question answersare wrong, and can't use the old email to reset because I have no access to that email account anymore. Can anyone help? If not I got to pay $19 to Apple support to fix it. Thanks.

iPod touch, iOS 6

Posted on Mar 29, 2014 3:00 PM

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Answer 1

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lllaass

Level 10

210,423 points

Mar 29, 2014 3:04 PM in response to RedSox4life

You need to contact Apple by:

1 - Use the Express lane and start here:

https://expresslane.apple.com

then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.

or

Apple - Support -form iTunes Store - Contact Us

2 - Call Apple in your country by getting the number from here: http://support.apple.com/kb/HE57

or

Apple ID: Contacting Apple for help with Apple ID account security

3 - Use your rescue email address if you set one up

Rescue email address and how to reset Apple ID security questions

For general information see:

Apple ID: All about Apple ID security questions

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Answer 2

RedSox4life Author

Level 1

0 points

Mar 29, 2014 4:14 PM in response to lllaass

Thanks, this worked. I put in my phone number and they called me and fixed the problem with no $19 charge. I believe my problem was I did not sign out of my iCloud/iPod before changing my Apple ID email and password om my iMac. This is why the iPod had my old Apple ID email listed. Hopefully this helps someone else when they change emails on their Apple ID account.

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