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All replies
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Helpful answers
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Mar 29, 2014 7:15 PM in response to MissyH1086by Lyssa,Do you have a Mac or a PC?
Does the iPhone charge when hooked up to the computer?
Have you ever seen a prompt on your iPhone to "trust" the computer?
~Lyssa
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Mar 29, 2014 7:17 PM in response to Lyssaby MissyH1086,I have a Mac. My phone just charges when I connect it to my computer. When I connected my iPad, it asked if I should "trust this computer." I didn't get that message from my phone.
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Mar 29, 2014 7:22 PM in response to MissyH1086by Lyssa,Hmm, that's odd! It should have happened at least once.
Have a look at this article. Go right to section 2 where it walks you through resetting dialogs.
~Lyssa
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Mar 29, 2014 7:30 PM in response to Lyssaby MissyH1086,I appreciate that, but it still didn't work. I have no idea what's going on. When I connect my phone, iTunes says that the device "timed out."
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Mar 29, 2014 7:33 PM in response to MissyH1086by MissyH1086,Apparently, all I needed to do was restart my phone. For some reason this time it worked. Thanks for your help, Lyssa. Much appreciated.
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Mar 29, 2014 7:35 PM in response to MissyH1086by Lyssa,Have you tried a couple of USB cables? And are you using the original cable that came with your phone?
The items in this article would be worth trying.
Edit: Just saw you got things sorted. Great news!
~Lyssa