Airport Extreme and Uverse.

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Airport Extreme and Uverse.

We use ATT uverse for Internet and TV. Our set up is that we have a gateway 2wire modem that sends live internet/tv to all rooms in our house through cat 5 wire. In our bedroom we use the Airport Extreme to connect devices with wifi. So how this works is Gateway modem< live cat 5 wire<direct into Airport extreme. In this setup the wifi works perfect. The problem is when I plug the TV boxes into the 3 ports on the back of the Airport extreme. Uverse Tv and boxes are run through Internet, so we are using the Airport Extreme as a switch and WIFI. When we plug the boxes into the Airport Extreme the WIFI gets hung up. It shows on devices that we have full bars for connectivity but will not load webpages or run any app's that require Internet. The strange thing is that the TVS that run through the ports work perfectly. If I unplug them from the Airport extreme, the WIFI starts working again. I hope there is a simple solution to this.

Posted on Mar 29, 2014 7:41 PM

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Answer 1

Tesserax

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Mar 29, 2014 8:00 PM in response to Abirk

If you haven't already, be sure to reconfigure your AirPort Extreme as a bridge.

You can do this using the AirPort Utility as follows:

Run the AirPort Utilty.
Select the AirPort Extreme, and then, click on Edit.
Select the Network tab.
Change Router Mode to: Off (Bridge Mode)
Click on Update and allow the base station to restart.

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Answer 2

Abirk Author

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Mar 29, 2014 8:11 PM in response to Tesserax

I did this. I also factory reset both modems. Made sure device ip addresses were correct. I am running out of ideas

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Answer 3

Tesserax

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Mar 29, 2014 8:17 PM in response to Abirk

I also factory reset both modems.

By both modems are you referring to the 2Wire and the AirPort Extreme OR do you have another modem in your current network configuration?

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Answer 4

Abirk Author

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Mar 29, 2014 8:29 PM in response to Tesserax

Those two.

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Answer 5

Tesserax

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Mar 29, 2014 8:33 PM in response to Abirk

Are you trying to use the AirPort Extreme to extend the wireless range of the 2Wire gateway in a roaming network setup OR are you running two separate Wi-Fi networks?

Is the Ethernet cable coming from the 2Wire connected to the Extreme's WAN (circle of dots) port?

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Answer 6

Abirk Author

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Mar 29, 2014 8:42 PM in response to Tesserax

Two separate wifi networks. We have Ethernet direct into the dots. If the other ports are not in use the wifi works great. Plug into them with uverse boxes, complete loss of download and upload.

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Answer 7

Tesserax

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Mar 29, 2014 8:48 PM in response to Abirk

With the AirPort in bridge mode, those LAN ports should be enabled and the 2Wire should be providing the DHCP service to send IP addresses to any network devices connected to those ports. In addition, wireless clients connected to the AirPort would also get their addresses from the 2Wire gateway.

If you temporarily connect a Mac or PC to any one of the Extreme's LAN ports do they get the proper IP addressing?

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Answer 8

Abirk Author

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Mar 29, 2014 8:52 PM in response to Abirk

Correct IP and internet works great. Wifi is the only thing that does not work and it's only when the uverse boxes are plugged into airports ports. Wifi then gets hung up but the LAN is functioning properly.

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Answer 9

Tesserax

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Mar 29, 2014 9:09 PM in response to Abirk

Sorry. Just to make sure I understand. You can connect a Mac or PC to the Extreme's LAN port and it gets Internet access and DOES NOT affect wireless clients connected to the same Extreme. However, if you connect a uverse box to the same LAN port it affects wireless clients connected to the Extreme?

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Answer 10

Abirk Author

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Mar 29, 2014 9:23 PM in response to Tesserax

Correct

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Answer 11

Tesserax

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Mar 31, 2014 9:52 AM in response to Abirk

Then the issue sounds like it may be due to the uverse box instead. I would recommend that you contact AT&T U-Verse support for further assistance.

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Answer 12

Mar 31, 2014 10:07 AM in response to Tesserax

Hi,

thank you for your quick reply.

i am canadian an deal with another company for internet services.

basicaly, the internet box that comes with it, is plugged in my airport express, you think it might have something to do with it?

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Answer 13

Tesserax

Level 10

158,460 points

Mar 31, 2014 10:17 AM in response to nathalie747

Sorry, but I don't understand how your issue relates to that of the OP. Are you also have issues with the Express when you have U-Verse devices connected to its LAN port?

If not, then please start a new post and describe fully your current network configuration including the make & model of all of your networking hardware. Also provide a detailed description of what the issue is and what you have already done to try to resolve it.

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Answer 14

Mar 31, 2014 10:55 AM in response to Tesserax

sorry i was replying to the wrong answer you sent me.

everything works now.

sorry, new to the blog

cheers

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Answer 15

Abirk Author

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Mar 31, 2014 11:24 AM in response to Tesserax

I had an ATT tech come out on his own time yesterday because he is a network geek as he said and wanted to fix the problem for his own good. ATT wont help you because the router is not theirs so this guy did me a favor. What he did to fix the problem is he ran another direct feed, one for the TVs and one for the Airport Extreme. The Airport is now for WIFI only and works great. He did say that ATT and Apple network products sometimes dont work well together, but this issue he thought was data transmission overload. The Airport is not designed to handle three HD TVs and internet at same time. He felt the WIFI shutting down when TV's were connected was its way of saying it is overloaded with capacity. There is no science behind this, but it does make sense. I am sure Apple would argue the contrary, but it is the most reasonable explanation we could come up with.

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