Abirk
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Q: Airport Extreme and Uverse.

We use ATT uverse for Internet and TV.  Our set up is that we have a gateway 2wire modem that sends live internet/tv to all rooms in our house through cat 5 wire.  In our bedroom we use the Airport Extreme to connect devices with wifi.   So how this works is Gateway modem< live cat 5 wire<direct into Airport extreme.   In this setup the wifi works perfect.   The problem is when I plug the TV boxes into the 3 ports on the back of the Airport extreme.   Uverse Tv and boxes are run through Internet, so we are using the Airport Extreme as a switch and WIFI.   When we plug the boxes into the Airport Extreme the WIFI gets hung up.   It shows on devices that we have full bars for connectivity but will not load webpages or run any app's that require Internet.  The strange thing is that the TVS that run through the ports work perfectly.   If I unplug them from the Airport extreme, the WIFI starts working again.   I hope there is a simple solution to this.

Posted on Mar 29, 2014 7:41 PM

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Abirk

Q: Airport Extreme and Uverse.

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  • by Tesserax,

    Tesserax Tesserax Mar 29, 2014 8:00 PM in response to Abirk
    Level 9 (54,874 points)
    Wireless
    Mar 29, 2014 8:00 PM in response to Abirk

    If you haven't already, be sure to reconfigure your AirPort Extreme as a bridge.

     

    You can do this using the AirPort Utility as follows:

    • Run the AirPort Utilty.
    • Select the AirPort Extreme, and then, click on Edit.
    • Select the Network tab.
    • Change Router Mode to: Off (Bridge Mode)
    • Click on Update and allow the base station to restart.

  • by Abirk,

    Abirk Abirk Mar 29, 2014 8:11 PM in response to Tesserax
    Level 1 (0 points)
    Mar 29, 2014 8:11 PM in response to Tesserax

    I did this.    I also factory reset both modems.    Made sure device ip addresses were correct.     I am running out of ideas

  • by Tesserax,

    Tesserax Tesserax Mar 29, 2014 8:17 PM in response to Abirk
    Level 9 (54,874 points)
    Wireless
    Mar 29, 2014 8:17 PM in response to Abirk

    I also factory reset both modems.

    By both modems are you referring to the 2Wire and the AirPort Extreme OR do you have another modem in your current network configuration?

  • by Abirk,

    Abirk Abirk Mar 29, 2014 8:29 PM in response to Tesserax
    Level 1 (0 points)
    Mar 29, 2014 8:29 PM in response to Tesserax

    Those two.  

  • by Tesserax,

    Tesserax Tesserax Mar 29, 2014 8:33 PM in response to Abirk
    Level 9 (54,874 points)
    Wireless
    Mar 29, 2014 8:33 PM in response to Abirk

    Are you trying to use the AirPort Extreme to extend the wireless range of the 2Wire gateway in a roaming network setup OR are you running two separate Wi-Fi networks?

     

    Is the Ethernet cable coming from the 2Wire connected to the Extreme's WAN (circle of dots) port?

  • by Abirk,

    Abirk Abirk Mar 29, 2014 8:42 PM in response to Tesserax
    Level 1 (0 points)
    Mar 29, 2014 8:42 PM in response to Tesserax

    Two separate wifi networks.   We have Ethernet direct into the dots.    If the other ports are not in use the wifi works great.    Plug into them with uverse boxes, complete loss of download and upload.  

  • by Tesserax,

    Tesserax Tesserax Mar 29, 2014 8:48 PM in response to Abirk
    Level 9 (54,874 points)
    Wireless
    Mar 29, 2014 8:48 PM in response to Abirk

    With the AirPort in bridge mode, those LAN ports should be enabled and the 2Wire should be providing the DHCP service to send IP addresses to any network devices connected to those ports. In addition, wireless clients connected to the AirPort would also get their addresses from the 2Wire gateway.

     

    If you temporarily connect a Mac or PC to any one of the Extreme's LAN ports do they get the proper IP addressing?

  • by Abirk,

    Abirk Abirk Mar 29, 2014 8:52 PM in response to Abirk
    Level 1 (0 points)
    Mar 29, 2014 8:52 PM in response to Abirk

    Correct IP and internet works great.   Wifi is the only thing that does not work and it's only when the uverse boxes are plugged into airports ports.    Wifi then gets hung up but the LAN is functioning properly. 

  • by Tesserax,

    Tesserax Tesserax Mar 29, 2014 9:09 PM in response to Abirk
    Level 9 (54,874 points)
    Wireless
    Mar 29, 2014 9:09 PM in response to Abirk

    Sorry. Just to make sure I understand. You can connect a Mac or PC to the Extreme's LAN port and it gets Internet access and DOES NOT affect wireless clients connected to the same Extreme. However, if you connect a uverse box to the same LAN port it affects wireless clients connected to the Extreme?

  • by Abirk,

    Abirk Abirk Mar 29, 2014 9:23 PM in response to Tesserax
    Level 1 (0 points)
    Mar 29, 2014 9:23 PM in response to Tesserax

    Correct

  • by Tesserax,

    Tesserax Tesserax Mar 31, 2014 9:52 AM in response to Abirk
    Level 9 (54,874 points)
    Wireless
    Mar 31, 2014 9:52 AM in response to Abirk

    Then the issue sounds like it may be due to the uverse box instead. I would recommend that you contact AT&T U-Verse support for further assistance.

  • by nathalie747,

    nathalie747 nathalie747 Mar 31, 2014 10:07 AM in response to Tesserax
    Level 1 (0 points)
    Mar 31, 2014 10:07 AM in response to Tesserax

    Hi,

     

    thank you for your quick reply.

    i am canadian an deal with another company for internet services.

    basicaly, the internet box that comes with it, is plugged in my airport express, you think it might have something to do with it?

  • by Tesserax,

    Tesserax Tesserax Mar 31, 2014 10:17 AM in response to nathalie747
    Level 9 (54,874 points)
    Wireless
    Mar 31, 2014 10:17 AM in response to nathalie747

    Sorry, but I don't understand how your issue relates to that of the OP. Are you also have issues with the Express when you have U-Verse devices connected to its LAN port?

     

    If not, then please start a new post and describe fully your current network configuration including the make & model of all of your networking hardware. Also provide a detailed description of what the issue is and what you have already done to try to resolve it.

  • by nathalie747,

    nathalie747 nathalie747 Mar 31, 2014 10:55 AM in response to Tesserax
    Level 1 (0 points)
    Mar 31, 2014 10:55 AM in response to Tesserax

    sorry i was replying to the wrong answer you sent me.

    everything works now.

    sorry, new to the blog

     

    cheers

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