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My MacBook Pro has become extremely slow and cranky

I've moved my entire iPhoto and a portion of my iTunes libraries lto an external drive but am seeing little to no change in available diskspace. In addition, I'm receiving messages about problems with my Microsoft Windows databases when I try to run Word. I'm not sure what I should do next.


Hardware Information:

MacBook Pro (15-inch, Mid 2009)

MacBook Pro - model: MacBookPro5,3

1 2.8 GHz Intel Core 2 Duo CPU: 2 cores

4 GB RAM


Video Information:

NVIDIA GeForce 9400M - VRAM: 256 MB

NVIDIA GeForce 9600M GT - VRAM: 512 MB


System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 0:52:9


Disk Information:

Hitachi HTS545050B9SA02 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.11 GB (197.36 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-868


USB Information:

Apple Inc. Built-in iSight


Apple Internal Memory Card Reader


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Computer, Inc. IR Receiver


Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


FireWire Information:


Thunderbolt Information:


Kernel Extensions:

com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5)

net.kromtech.kext.Firewall (2.3.6 - SDK 10.8)


Startup Items:

HP IO: Path: /Library/StartupItems/HP IO


Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.adobe.SwitchBoard.plist 3rd-Party support link

[System] com.cisco.anyconnect.vpnagentd.plist 3rd-Party support link

[System] com.dimdim.dimdimupdater.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.logmein.logmeinblanker.plist 3rd-Party support link

[System] com.logmein.logmeinserver.plist 3rd-Party support link

[System] com.logmein.raupdate.plist 3rd-Party support link

[System] com.zeobit.MacKeeper.AntiVirus.plist 3rd-Party support link


Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.adobe.CS5ServiceManager.plist 3rd-Party support link

[System] com.cisco.anyconnect.gui.plist 3rd-Party support link

[System] com.dimdim.webmeetingplugin.plist 3rd-Party support link

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link

[System] com.logmein.logmeingui.plist 3rd-Party support link

[System] com.logmein.logmeinguiagent.plist 3rd-Party support link

[System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link

[System] com.wacom.wacomtablet.plist 3rd-Party support link


User Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.akamai.single-user-client.plist 3rd-Party support link

[not loaded] com.google.Chrome.framework.plist 3rd-Party support link

[not loaded] com.spotify.webhelper.plist 3rd-Party support link

[not loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link


User Login Items:

GrowlMenu

GrowlHelperApp

Dashboard

MicrosoftMouseHelper

System Events

Microsoft Database Daemon

Jing

Google Chrome

iAntiVirus

Genieo

Alfred

Dropbox

Genieo

AdobeResourceSynchronizer

Genieo

Genieo

Genieo

EvernoteHelper

Box Edit

HPEventHandler

HP Scheduler


Internet Plug-ins:

AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

WacomNetscape: Version: 2.1.0-1 - SDK 10.8 3rd-Party support link

AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link

LogMeInSafari32: Version: 1.0.530 3rd-Party support link

googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

iPhotoPhotocast: Version: 7.0

npDimdimControl: Version: 6.2

RealPlayer Plugin: Version: (null) 3rd-Party support link

DirectorShockwave: Version: 11.5.2r602 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

LogMeInSafari64: Version: 1.0.530 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

wkDimdimControl: Version: 1.0 3rd-Party support link

AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.16 3rd-Party support link

Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link

LogMeIn: Version: 1.0.530 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 2.4.0.11 3rd-Party support link

o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

OfficeLiveBrowserPlugin: Version: 12.3.6 3rd-Party support link


Safari Extensions:

Omnibar: Version: 1.2


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


User Internet Plug-ins:

fbplugin_1_0_1: Version: (null) 3rd-Party support link

Move_Media_Player: Version: npmnqmp 071503000004 3rd-Party support link

Box Edit: Version: 1.2.8(310) - SDK 10.8 3rd-Party support link

fbplugin_1_0_3: Version: (null) 3rd-Party support link

BrowserPlus_2.9.8: Version: 2.9.8 3rd-Party support link

Unity Web Player: Version: UnityPlayer version 2.6.1f3 3rd-Party support link

CitrixOnlineWebDeploymentPlugin: Version: 1.0 3rd-Party support link

WebEx64: Version: 1.0 - SDK 10.5 3rd-Party support link


3rd Party Preference Panes:

Akamai NetSession Preferences 3rd-Party support link

BrowserPlus 3rd-Party support link

Flash Player 3rd-Party support link

Flip4Mac WMV 3rd-Party support link

WacomTablet 3rd-Party support link


Old Applications:

/Users/[redacted]/Library/Application Support/WebEx Folder/1226

Event Center: Version: 8.17.29.0 - SDK 10.5 3rd-Party support link

asannotation2: Version: 4.14.29.0 - SDK 10.5 3rd-Party support link

convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link

/Applications/iWork '09

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

/Library/Application Support/Microsoft/MERP2.0

Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link

Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

/Users/[redacted]/Library/Application Support/WebEx Folder/1124

Meeting Center: Version: 12.27.23.0 - SDK 10.5 3rd-Party support link

asannotation2: Version: 10.21.23.0 - SDK 10.5 3rd-Party support link

convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link


Time Machine:

Auto backup: YES

Volumes being backed up:

Destinations:

Time Machine Backups [Local] (Last used)

Total size: 0 B

Total number of backups: (null)

Size of backup disk: Excellent

Backup size 0 B > (Disk size 0 B X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.


Top Processes by CPU:

2% WindowServer

1% locationd

1% EtreCheck

1% mds_stores

0% Google Chrome


Top Processes by Memory:

487 MB com.apple.IconServicesAgent

307 MB Finder

213 MB AntiVirus

152 MB Google Chrome

127 MB Genieo


Virtual Memory Information:

48 MB Free RAM

1.63 GB Active RAM

1.58 GB Inactive RAM

479 MB Wired RAM

692 MB Page-ins

1 MB Page-outs

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Mar 29, 2014 10:32 PM

Reply
7 replies

Mar 30, 2014 1:20 PM in response to AmeliaBdot

AmeliaBdot wrote:


an issue remains with it not releasing memory although I have deleted a significant amount of music and photos.

Last time I checked, MacKeeper had a deleted item recover feature which would make a copy of all the files you emptied from Trash hidden away somewhere so that you could immediately recover it. That's one of many worthless features imposed by MacKeeper with little or nothing gained in return. You might be able to disable that feature, but if it were me I would remove it all and probably solve a multitude of issues for you.


I see a lot of other software that could be slowing things down and would recommend removal if you don't really need it:


  • LogMeIn can also be a security issue for you.
  • Cisco AnyConnect was an issue a few years back, but may have been fixed by now.
  • More Login Items than most users have. Do you need all of them to be running each time you log in?
  • SilverLight from Microsoft is out-of-date with some sort of security issue.
  • Safari Extension OmniBar is part of Genio, so make sure it has been uninstalled.
  • iAntivirus may conflict with MacKeeper A-V and there are better scanners available if you are convinced you need something. Most users do not.
  • Numerous items that I'm not familiar with. Make sure you are.

Mar 30, 2014 7:19 PM in response to MadMacs0

Thank you MadMacs0. I'm following up on your suggestions, starting with removing the REMAINING copies of Genieo. I've removed one instance of Genieo, following the directions at thesafemac.com, and I've removed the toolbar from Safari. However, I still am seeing multiple instances of it on EtreCheck (the latest is below). I've also disabled Mackeeper and will see about deleting it, along with the the bulleted items you mentioned.


Pardon the question but what would the LogIn items correspond to? I'm not sure what they are.

Hardware Information:

MacBook Pro (15-inch, Mid 2009)

MacBook Pro - model: MacBookPro5,3

1 2.8 GHz Intel Core 2 Duo CPU: 2 cores

4 GB RAM


Video Information:

NVIDIA GeForce 9400M - VRAM: 256 MB

NVIDIA GeForce 9600M GT - VRAM: 512 MB


System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 0:42:20


Disk Information:

Hitachi HTS545050B9SA02 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.11 GB (198.12 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-868


USB Information:

Apple Inc. Built-in iSight


Apple Internal Memory Card Reader


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Computer, Inc. IR Receiver


Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


FireWire Information:


Thunderbolt Information:


Kernel Extensions:

com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5)


Startup Items:

HP IO: Path: /Library/StartupItems/HP IO


Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.adobe.SwitchBoard.plist 3rd-Party support link

[System] com.cisco.anyconnect.vpnagentd.plist 3rd-Party support link

[System] com.dimdim.dimdimupdater.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.logmein.logmeinblanker.plist 3rd-Party support link

[System] com.logmein.logmeinserver.plist 3rd-Party support link

[System] com.logmein.raupdate.plist 3rd-Party support link


Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.adobe.CS5ServiceManager.plist 3rd-Party support link

[System] com.cisco.anyconnect.gui.plist 3rd-Party support link

[System] com.dimdim.webmeetingplugin.plist 3rd-Party support link

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link

[System] com.logmein.logmeingui.plist 3rd-Party support link

[System] com.logmein.logmeinguiagent.plist 3rd-Party support link

[System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link

[System] com.wacom.wacomtablet.plist 3rd-Party support link


User Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.akamai.single-user-client.plist 3rd-Party support link

[not loaded] com.google.Chrome.framework.plist 3rd-Party support link

[not loaded] com.spotify.webhelper.plist 3rd-Party support link


User Login Items:

GrowlMenu

GrowlHelperApp

Dashboard

MicrosoftMouseHelper

System Events

Microsoft Database Daemon

Jing

Google Chrome

iAntiVirus

Genieo

Alfred

Dropbox

Genieo

AdobeResourceSynchronizer

Genieo

Genieo

Genieo

EvernoteHelper

Box Edit

HPEventHandler

HP Scheduler


Internet Plug-ins:

AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

WacomNetscape: Version: 2.1.0-1 - SDK 10.8 3rd-Party support link

AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link

LogMeInSafari32: Version: 1.0.530 3rd-Party support link

googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

iPhotoPhotocast: Version: 7.0

npDimdimControl: Version: 6.2

RealPlayer Plugin: Version: (null) 3rd-Party support link

DirectorShockwave: Version: 11.5.2r602 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

LogMeInSafari64: Version: 1.0.530 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

wkDimdimControl: Version: 1.0 3rd-Party support link

AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.16 3rd-Party support link

Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link

LogMeIn: Version: 1.0.530 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 2.4.0.11 3rd-Party support link

o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

OfficeLiveBrowserPlugin: Version: 12.3.6 3rd-Party support link


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


User Internet Plug-ins:

fbplugin_1_0_1: Version: (null) 3rd-Party support link

Move_Media_Player: Version: npmnqmp 071503000004 3rd-Party support link

Box Edit: Version: 1.2.8(310) - SDK 10.8 3rd-Party support link

fbplugin_1_0_3: Version: (null) 3rd-Party support link

BrowserPlus_2.9.8: Version: 2.9.8 3rd-Party support link

Unity Web Player: Version: UnityPlayer version 2.6.1f3 3rd-Party support link

CitrixOnlineWebDeploymentPlugin: Version: 1.0 3rd-Party support link

WebEx64: Version: 1.0 - SDK 10.5 3rd-Party support link


3rd Party Preference Panes:

Akamai NetSession Preferences 3rd-Party support link

BrowserPlus 3rd-Party support link

Flash Player 3rd-Party support link

Flip4Mac WMV 3rd-Party support link

WacomTablet 3rd-Party support link


Old Applications:

/Users/[redacted]/Library/Application Support/WebEx Folder/1226

Event Center: Version: 8.17.29.0 - SDK 10.5 3rd-Party support link

asannotation2: Version: 4.14.29.0 - SDK 10.5 3rd-Party support link

convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link

/Applications/iWork '09

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

/Library/Application Support/Microsoft/MERP2.0

Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link

Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

/Users/[redacted]/Library/Application Support/WebEx Folder/1124

Meeting Center: Version: 12.27.23.0 - SDK 10.5 3rd-Party support link

asannotation2: Version: 10.21.23.0 - SDK 10.5 3rd-Party support link

convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link


Time Machine:

Auto backup: YES

Volumes being backed up:

Destinations:

Time Machine Backups [Local] (Last used)

Total size: 0 B

Total number of backups: (null)

Size of backup disk: Excellent

Backup size 0 B > (Disk size 0 B X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.


Top Processes by CPU:

5% mds

3% WindowServer

1% EtreCheck

0% LogMeIn

0% Dropbox


Top Processes by Memory:

164 MB mds_stores

156 MB Google Chrome

143 MB com.apple.IconServicesAgent

70 MB Dropbox

57 MB WindowServer


Virtual Memory Information:

1.26 GB Free RAM

1.52 GB Active RAM

448 MB Inactive RAM

537 MB Wired RAM

505 MB Page-ins

0 B Page-outs

Mar 30, 2014 7:24 PM in response to AmeliaBdot

AmeliaBdot wrote:


starting with removing the REMAINING copies of Genieo. I've removed one instance of Genieo, following the directions at thesafemac.com, and I've removed the toolbar from Safari. However, I still am seeing multiple instances of it on EtreCheck (the latest is below)....

but what would the LogIn items correspond to? I'm not sure what they are.

System Preferences->Users & Groups->Login Items tab.


Highlight each instance of "Genieo" (not the check box) and click the minus "-" button at the bottom of that column. Do the same with anything else you don't want to have automatically launch at login.

My MacBook Pro has become extremely slow and cranky

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