HT204088: See your purchase history in the iTunes Store on a Mac or PC

Learn about See your purchase history in the iTunes Store on a Mac or PC
adingfromidn
Level 1 (0 points)

Q: I already purchasing game item yesterday. It was written unable to purchase. I though my transaction was failed so i tried again and again but it still unable. And now my credit cards over limit. What happened here?

I dont know what happened, i get charged from my father visa credit card. I play Ragnarok Valkyrie Uprising game which can buy shop item(name ruby). First time i tried to purchasing 210 rubies it cost 189 In Rupiah(Indonesian currency) but it was failed and showing dialog box unable to purchase ruby. So I tried again and again bought rubies with different values (10 rubies,50 rubies,210 rubies) but that unable to purchase dialog box always appears.  I though the purchasing rubies transaction was failed. Then i was trying to find whats wrong and get some information from the internet all day until i calling my credit card (Citibank/visa) technical support, he said i was already did some transaction for this. i ever did rubies transaction before and it was completely working. Please help. wheres my money gone? wheres my 210 rubies? I even cant check my billing information and purchased history cause my credit card is declined by itunes cause over limit. Pls give me respon to solve this.

iPhone 5, iOS 7.0.6

Posted on Mar 29, 2014 10:39 PM

Close
adingfromidn

Q: I already purchasing game item yesterday. It was written unable to purchase. I though my transaction was failed so i tried again a ... more

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Apr 1, 2014 8:53 AM in response to adingfromidn
    Community Specialists
    Apr 1, 2014 8:53 AM in response to adingfromidn

    Hello Ading,

     

    It sounds like you were charged for an in App purchase but did not receive the item. I would report this issue to iTunes Store support with the following article:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

    http://support.apple.com/kb/ht1933

    To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling