I need help someone could help that will be really helpful

Question

Level 1

0 points

I need help someone could help that will be really helpful

Hey guys could you help with really big issue that I have . Well couple days ago I bought the iPhone five 5 online so get this really get this cheap prise I get crazy because love apple product I have almost all apples product I have the iMac , iPod , mini ipad it is like a collection almost i I just Need the IPhone so saw the iPhone really good price as I said and also good condition but today went to conect p the iPhone that I bough the the people who we're activating ask me about the Apple ID and password and get cold because I but this online so who do I could get that information so go home send email to the seller he dint replay so know I don't go refund I donot have money I guess if could help because really frustrate and I know you do all this for safety some get love their iPhone or iPad but think people like me that get thick like I think it should have other soliton and I have prove really bought this iPhone online and get trick for no knowing this issue.

iPhone 5, iOS 7.0.3

Posted on Mar 29, 2014 11:32 PM

Reply

Answer 1

Mar 29, 2014 11:38 PM in response to Melissa2895

Hi Melissa,

Sorry there is no other solution. You need to have the previous owner remove his iCloud account from the device and remove the device from his iCloud account:

Removing Previous Owner from Device

This is the Activation Lock, and there is no way around it:

ACTIVATION LOCK

If you are unable to get the previous owner to remove their information, you need to return it for a refund. It is completely useless to you if the previous owner information is not removed by that owner.

Sorry,

GB

Reply

Answer 2

kingkb24

Level 1

4 points

Mar 29, 2014 11:43 PM in response to Melissa2895

Where did you buy the phone from?

Reply

Answer 3

Melissa2895 Author

Level 1

0 points

Mar 29, 2014 11:47 PM in response to kingkb24

eBay

Reply

Answer 4

ssschmidt

Level 5

5,444 points

Mar 29, 2014 11:49 PM in response to Melissa2895

Report the seller to ebay (if they don't want to work with you to remove the activation lock). At least ebay will help the buyer. Craigslist - not so much.

Reply

Answer 5

kingkb24

Level 1

4 points

Mar 29, 2014 11:50 PM in response to Melissa2895

yeah im pretty sure you can request a refund by creating a case with ebay/paypal and they will help you create solution

Reply

Answer 6

Melissa2895 Author

Level 1

0 points

Mar 29, 2014 11:51 PM in response to Melissa2895

Thanks that exactly what I'm got to do know . I didn't think about that

Reply

Answer 7

ssschmidt

Level 5

5,444 points

Mar 29, 2014 11:52 PM in response to Melissa2895

It's a shame you have to. But at least you have a fair chance to get your money back.

Reply

Answer 8

Mar 29, 2014 11:52 PM in response to Melissa2895

Yeah - eBay has a money-back guarantee, so contact them if the seller does not respond. And any time you are purchasing from eBay, be sure to see how many people have rated the seller and what rating they have. That will go a long way to protecting you from the start:

http://pages.ebay.com/coverage/index.html?_tf==ViewItem

Best of luck,

GB

Reply