1 Reply Latest reply: Mar 30, 2014 7:50 AM by Eric Root
aimi516 Level 1 (0 points)

I'm using a PowerBook G4 (Intel processor) and recently updated from 10.5.8 to Snow Leopard.

I've been copying some personal DVDs (Non-commercial so not copy protected) with Disk Utility.

It was working just fine under 10.5.8, and for the first DVD after updating.

However now when I try to create an image from the DVD, the dialog box opens as though it is

reading from the DVD (As usual) but the progress bar doesn't move.

When I try to cancel, the spinning beach ball comes up and end up having to force quit.

I have tried with various DVDs but the result is the same.


I have shutdown and restarted, and even reset the P-RAM for good measure, but to no effect.

There is no Disk Utility file in the preferences folder so I was unable to trash preferences.


FYI:  I bought the computer in Japan so I am using the Japanese OS, but I expect that should

make no difference to the problem.


Any suggestions for troubleshooting would be greatly appreciated.

Thanks in advance!!

PowerBook, Mac OS X (10.6)
  • Eric Root Level 8 (45,090 points)

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


    Isolating an issue by using another user account


    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.


    Safe Mode


    Safe Mode - About