I can open Safari but cannot open any web pages. It stopped working after I download a third party software Genieo. I think it might be some incompatibility with a plug-in but i cannot work out exactly what.
MacBook Pro, OS X Mavericks (10.9.2)
Genieo is adware that many anti-virus programs will identify as a "potentially unwanted application," or even as malware in some cases. You need to get rid of it. Follow the instructions here:
http://www.thesafemac.com/arg-genieo/
After you have done that, it would be worthwhile to run through the rest of the Adware Removal Guide to make sure you don't have any other adware programs installed.
Genieo is adware that many anti-virus programs will identify as a "potentially unwanted application," or even as malware in some cases. You need to get rid of it. Follow the instructions here:
http://www.thesafemac.com/arg-genieo/
After you have done that, it would be worthwhile to run through the rest of the Adware Removal Guide to make sure you don't have any other adware programs installed.
Thank you for the advice and instructions, I managed to delete the genieo files. Now Safari opens as normal however I cannot do much with it as all the options are all greyed out. I have also re-loaded OS Mavericks in an attempt to get Safari re-loaded. I am able to use Firefox in the usual manner. Appreciate some further guidance. Thank you
What "options" are grayed out? Have you looked for any of the other adware mentioned in the adware guide I referred you to? And did you find everything related to Genieo removal?
The only thing not greyed is the Help option. Yes I went through carefully looking at the adware or malware files but did not see anything else on my mac.
So, all the menus in the menu bar (except Help) are grayed out? And this is only happening in Safari? I'm honestly not sure what would cause that. Is there some kind of alert message showing?
Yes that's correct. All except Safari Help. Before I discovered and deleted Genieo Safari used to come up with an error message and log when it crashed but now it simply opens and that's it. As I mentioned before I can use Firefox without any problems and have for now made it the default browser.
Problem opening Safari
