So I recently got a new computer, and therefore I wanted to sync my phone to my computer. The problem is that it won't let me do it, and neither will it let me authorize the computer. I feel like I've tried everything in my power to fix this problem, but I haven't come across a solution yet.. -.- Please help me!
iPhone 4S, iOS 7.1, Windows 7 x64
Hi Emil SL,
Welcome to the Support Communities!
I'm not sure from your question exactly what steps you've taken so far. Did you download the latest version of iTunes for your Windows 7 computer? Click on the link below, and then click on the blue Download iTunes link at the top right corner of the window.
Apple – iTunes – Everything you need to be entertained.
iTunes: Turning on iTunes menus in Windows 8 and 7
http://support.apple.com/kb/HT5610
Once iTunes is installed, click on the Store command on the menu bar, and sign in to your account using your Apple ID and password.
iTunes Store: Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
Do you have a copy of your Music folder from your old computer? You can add your music to your new iTunes library:
http://support.apple.com/kb/HT1473
You can transfer your purchases from your iPhone to your new iTunes library:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
You can also setup iCloud on your new computer to sync contacts, calendars, Photo Stream, etc.
http://support.apple.com/kb/PH2608
Hopefully, this information will get you started with your new computer.
Cheers,
- Judy
Hi Judy.
You see, all of these things above normally wouldn't be a problem, but when iTunes tells me that something went wrong everytime that I try to authorize my computer, then it simply won't let me do anything like syncing and transfering purchases...
-Emil
Just to show you what it is like..
This is what happens at the beginning
Here I type my apple ID and Pass
This picture is kinda self-explanatory... so I follow the instructions
because it is in Danish it says "Reparer" - and not "Repair" but it's the same.
After I click repair it tells me that the computer needs to be restarted before the new configurations, will be used.. And after I have restarted my computer I can start from the top of this message again, doing the same 4-5 steps over and over again.
I hope that this has made it easier to understand my problem..
-Emil
Hi Emil SL,
It sounds like there is some kind of a permissions issue on your computer's operating system.
Try the troubleshooting steps in these articles:
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/ts1277
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
I hope this helps ...
- Judy
THANK YOU SO MUCH!!!!
I don't know how you and/or the other supporters figured it out - but thank you so much... Finally I can get to use all of the features of iTunes with my iPhone again!!!!
You really made my day Judy.. And again - THANK YOU SO MUCH!!
Have a nice day/evening.. (not sure of the time in the U.S.)
Your sincerely
Emil S. Larsen
Hi Emil SL,
I'm happy that these suggestions resolved your issue. Enjoy your iPhone!
- Judy
Syncing Computer is impossible?
