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Rental download failure

I rented a movie on my AppleTV last night, watched half, but today the iTune store is unable to load the movie (keeps loading). Can't find the email receipt therefore not sure how to report a problem. Pls help? The AppleTV doesn't allow to 'rent again'.


Thanks

Apple TV

Posted on Mar 30, 2014 7:29 AM

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Posted on Mar 30, 2014 7:43 AM

I don't have an Apple TV so don't know how, or if, it can be rebooted - if it can then have you tried that ?


If you can't, or it doesn't fix it, then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com


If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

1 reply
Question marked as Best reply

Mar 30, 2014 7:43 AM in response to Littlebird611

I don't have an Apple TV so don't know how, or if, it can be rebooted - if it can then have you tried that ?


If you can't, or it doesn't fix it, then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com


If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Rental download failure

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