No signal on iPhone 5?

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Level 1

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No signal on iPhone 5?

Hi everyone,

I have had no proper signal on my iPhone 5 for about 4 days. The SIM card is working fine, it has been updated and I have restored it to it's factory settings.

It says 'searching' pretty much all the time and will occasionally pick some up but within seconds it's gone again. I have noticed that if I turn it off and on again it will regain full signal for about 25 seconds and then looses all signal and 3G after this.

Does anyone have any ideas? Anything I could do to solve it?

Thanks in advance 🙂

iPhone 5, iOS 7.1

Posted on Mar 30, 2014 1:20 PM

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Answer 1

ChrisJ4203

Level 10

230,347 points

Mar 30, 2014 1:22 PM in response to felicity505

How are you aware that the SIM card is working fine? Signal is a carrier function. Did you call the carrier to see if there are problems with their signal in your area?

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Answer 2

felicity505 Author

Level 1

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Mar 30, 2014 1:56 PM in response to ChrisJ4203

I've managed to deduce that it isn't the SIM for the following reasons:

1) The carrier has confirmed that there are no problems in the area.

2) I have swapped the SIM card into a friends iPhone. I have full signal, can send and receive messages/calls when in the other device.

3) My family are all on the same network, they have full signal when sat next to me when I have none.

Thanks for your help so far 😀

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Answer 3

ChrisJ4203

Level 10

230,347 points

Mar 30, 2014 8:39 PM in response to felicity505

Then the user troubleshooting is to backup the device, and restore from backup. If that does not help, then restore the device as new and test before loading any of your content on the device. If that does not fix the problem, then make an appointment at the Genius Bar.

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