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Problems with FaceTime and iMessage

My iPad mini isn't letting me log into iMessage or FaceTime. It asks for my Apple ID and I enter it but then it says "an error occurred during activation. Please try again." I'm getting very stressed and I really don't want to get a whole new device. Please help!!!

iPad mini Wi-Fi, iOS 7.1

Posted on Mar 30, 2014 2:06 PM

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7 replies

Mar 30, 2014 2:09 PM in response to tfred24

Try these basic troubleshooting steps.


Check Settings>General>Date & Time>Set Automatically>On. Make sure that the time zone setting is also set correctly.


If that didn't solve the problem, restart your iPad and try again. If that fails, reset your iPad and try again.


Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.


Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

Mar 30, 2014 2:13 PM in response to Demo

I've already tried those things and it still isn't working. I can't even turn off my iMessage and FaceTime because when I go to my settings, it asks for my Apple ID. And I enter it and it has the message from before that pops up. The time zone is correct and I can't figure out what's wrong with it.

Mar 30, 2014 3:55 PM in response to tfred24

Using FaceTime http://support.apple.com/kb/ht4319


Troubleshooting FaceTime http://support.apple.com/kb/TS3367


The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting

http://tinyurl.com/a7odey8


Troubleshooting FaceTime and iMessage activation

http://support.apple.com/kb/TS4268


iOS: FaceTime is 'Unable to verify email because it is in use'

http://support.apple.com/kb/TS3510


Using FaceTime and iMessage behind a firewall

http://support.apple.com/kb/HT4245


iOS: About Messages

http://support.apple.com/kb/HT3529


Set up iMessage

http://www.apple.com/ca/ios/messages/


iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage

http://support.apple.com/kb/HT5538


How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS

http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/


Set Up Alert Sounds

http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3


Extra FaceTime IDs

http://tinyurl.com/k683gr4


Troubleshooting Messages

http://support.apple.com/kb/TS2755


Troubleshooting iMessage Issues: Some Useful Tips You Should Try

http://www.igeeksblog.com/troubleshooting-imessage-issues/


Setting Up Multiple iOS Devices for iMessage and Facetime

http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l


FaceTime and iMessage not accepting Apple ID password

http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/


Fix Can’t Sign Into FaceTime or iMessage iOS 7

http://ipadtutr.com/fix-login-facetime-imessage-ios-7/


FaceTime, Game Center, Messages: Troubleshooting sign in issues

http://support.apple.com/kb/TS3970


Unable to use FaceTime and iMessage with my apple ID

https://discussions.apple.com/thread/4649373?tstart=90


How to Block Someone on FaceTime

http://www.ehow.com/how_10033185_block-someone-facetime.html


My Facetime Doesn't Ring

https://discussions.apple.com/thread/4155326


Send an iMessage as a Text Message Instead with a Quick Tap & Hold


http://osxdaily.com/2012/11/18/send-imessage-as-text-message/



To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8


How to Send SMS from iPad

http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html


How to Receive SMS Messages on an iPad

http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html


You can check the status of the FaceTime/iMessage servers at this link.

http://www.apple.com/support/systemstatus/


 Cheers, Tom 😉

Problems with FaceTime and iMessage

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