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User profile for user: SSSTEVEE
SSSTEVEE Author
User level: Level 1
0 points

kernel panic

I have the 2013 macbook air and I keep getting kernel panics after upgrading to the os x mavericks. I looked through the error report and made sure to uninstall any non-apple software shown on the loaded kexts. There is only apple kexts loaded but it keeps on getting kernel panics when I try to use the computer after it sleeps for a while. Any idea?


Could these below possibly be the problem?


last loaded kext at 50581481297819: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8c861000, size 49152)

last unloaded kext at 50570728374144: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8c861000, size 32768)

MacBook

Posted on Mar 30, 2014 5:12 PM

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9 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Mar 30, 2014 7:39 PM in response to SSSTEVEE

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Select the most recent panic report (with a name that begins with "Kernel" and ends in ".panic") under the heading System Diagnostic Reports on the left. If you don't see that heading, select


View ▹ Show Log List

from the menu bar. Post the entire contents of the report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post any other kind of diagnostic report, such as a hang report.

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User profile for user: SSSTEVEE
SSSTEVEE Author
User level: Level 1
0 points

Mar 30, 2014 7:41 PM in response to nbar

Sun Mar 30 19:58:41 2014

panic(cpu 0 caller 0xffffff800a8dbe2e): Kernel trap at 0xffffff7f8c405b91, type 0=divide error, registers:

CR0: 0x000000008001003b, CR2: 0x000000010b895000, CR3: 0x000000000ceda000, CR4: 0x00000000001606e0

RAX: 0x00007a1264000000, RBX: 0xffffff80dc657000, RCX: 0x0000000000000000, RDX: 0x0000000000000000

RSP: 0xffffff80fb31b9c0, RBP: 0xffffff80fb31b9e0, RSI: 0x00000000000d9044, RDI: 0xffffff801d09ced8

R8: 0xffffff800aed2b30, R9: 0x00000000002932e0, R10: 0xffffff80fb31ba90, R11: 0x0000000000000000

R12: 0xffffff80dc659038, R13: 0xffffff801d09ced8, R14: 0xffffff7f8c43a410, R15: 0xffffff8031257600

RFL: 0x0000000000010246, RIP: 0xffffff7f8c405b91, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x000000010b895000, Error code: 0x0000000000000000, Fault CPU: 0x0



Backtrace (CPU 0), Frame : Return Address

0xffffff80fb31b650 : 0xffffff800a822fa9

0xffffff80fb31b6d0 : 0xffffff800a8dbe2e

0xffffff80fb31b8a0 : 0xffffff800a8f3326

0xffffff80fb31b8c0 : 0xffffff7f8c405b91

0xffffff80fb31b9e0 : 0xffffff7f8c405071

0xffffff80fb31ba20 : 0xffffff7f8c403f46

0xffffff80fb31bc90 : 0xffffff7f8c3e9cac

0xffffff80fb31bd80 : 0xffffff7f8c3f29ac

0xffffff80fb31bdd0 : 0xffffff7f8c3f2ed0

0xffffff80fb31be20 : 0xffffff7f8b6cc484

0xffffff80fb31be60 : 0xffffff7f8b6cb83e

0xffffff80fb31be90 : 0xffffff7f8b6c7b4a

0xffffff80fb31bef0 : 0xffffff800acae020

0xffffff80fb31bf30 : 0xffffff800acacac2

0xffffff80fb31bf80 : 0xffffff800acacb97

0xffffff80fb31bfb0 : 0xffffff800a8d6ff7

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8b6bd000->0xffffff7f8b6f4fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8aebb000

com.apple.driver.AppleIntelFramebufferAzul(8.2.4)[9DFF991C-E8DD-37EB-A1D2-9325D 260E880]@0xffffff7f8c3e3000->0xffffff7f8c43efff

dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8aebb000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8b651000

dependency: com.apple.iokit.IOAcceleratorFamily2(98.14)[30D694F4-CF00-3CC3-9732-C6DEB6986B5 7]@0xffffff7f8c2f4000

dependency: com.apple.iokit.IOReportFamily(23)[D203F7D3-47CA-382B-B401-8535CD4CBC49]@0xffff ff7f8b640000

dependency: com.apple.AppleGraphicsDeviceControl(3.4.35)[E4C033B8-08F5-34D3-8720-C105D48F0B C4]@0xffffff7f8c3dd000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8b6bd000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

13C64



Kernel version:

Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

Kernel slide: 0x000000000a600000

Kernel text base: 0xffffff800a800000

System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)



System uptime in nanoseconds: 50703619979526

last loaded kext at 50581481297819: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8c861000, size 49152)

last unloaded kext at 50570728374144: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8c861000, size 32768)

loaded kexts:

com.apple.driver.AppleIntelMCEReporter 104

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.iokit.IOBluetoothSerialManager 4.2.3f10

com.apple.driver.AudioAUUC 1.60

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AGPM 100.14.15

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.AppleHDA 2.6.0f1

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleCameraInterface 4.26.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.driver.AppleIntelHD5000Graphics 8.2.4

com.apple.driver.AppleIntelFramebufferAzul 8.2.4

com.apple.driver.AppleUSBCardReader 3.4.1

com.apple.driver.AppleTopCaseHIDEventDriver 10.21

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AirPort.Brcm4360 831.21.63

com.apple.driver.AppleUSBXHCI 670.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.IOBluetoothHIDDriver 4.2.3f10

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.6.0f1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.5fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOBluetoothFamily 4.2.3f10

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.7.0d10

com.apple.driver.AppleHDAController 2.6.0f1

com.apple.iokit.IOHDAFamily 2.6.0f1

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.iokit.IOSurface 91

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.AppleGraphicsDeviceControl 3.4.35

com.apple.iokit.IOAcceleratorFamily2 98.14

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.driver.AppleHSSPIHIDDriver 24

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.2.7

com.apple.iokit.IO80211Family 630.35

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleHSSPISupport 24

com.apple.driver.AppleIntelLpssSpiController 2.0.34

com.apple.driver.AppleIntelLpssGspi 2.0.34

com.apple.driver.AppleIntelLpssDmac 2.0.34

com.apple.iokit.IOUSBFamily 675.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Model: MacBookAir6,2, BootROM MBA61.0099.B04, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.13f7

Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0

Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD0256F, 251 GB

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Mar 30, 2014 8:52 PM in response to SSSTEVEE

That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:


  1. A stale or corrupt kernel cache
  2. A damaged OS X installation
  3. A fault in a peripheral device, if any
  4. Corrupt non-volatile memory (NVRAM)
  5. An internal hardware fault (including incompatible memory)
  6. An obscure bug in OS X


You may already have ruled out some of these.

Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.

You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation may solve a problem that isn't solved by reinstalling in place.


Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.


If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications of the machine.


Apple Diagnostics or the Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test, if applicable.


In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

Even if FileVault is not active, an aftermarket SSD may be the cause of kernel panics. Check the manufacturer's website for a firmware update.

Connecting more than one display is another reported trigger for OS X bugs.

If your system is not fully up to date, running Software Update might get you a bug fix.


In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.


Otherwise, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.


Print the first page of the panic report and bring it with you.

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User profile for user: SSSTEVEE
SSSTEVEE Author
User level: Level 1
0 points

Apr 9, 2014 9:41 AM in response to SSSTEVEE

Linc,


I tried

1. booting in safe mode for #1

2. resintalling the OS for # 2, 3

3. resetting the NVRAM for # 4

4. tried the Apple Diagnostics to find nothing

5. have the original memory and SSD (#5)

6. connect one display at a time


It happend maybe every other day when I open the laptop. I have not tried a "clean reinstallation" yet. It doesn't seem frequent enough for a Genius appointment to be effective.


Any other suggestion before I try a clean reinstallation?


Thanks a lot.


Steve

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kernel panic

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