Q: What do I do if Apple Support never called when they were suppose to?

We are users just like you. What would you have us do?

Alternatives for Help Resetting Security Questions and/or Rescue Mail

     1. If you have a valid rescue email address, then use this procedure:

         Rescue email address and how to reset Apple ID security questions.

     2. Fill out and submit this form. Select the topic, Account Security. You must

         have a Rescue Email to use this option.

     3. This is the only option if you do not already have a valid Rescue Email.

         These are telephone numbers for contacting Apple Support in your country.

         Apple ID- Contacting Apple for help with Apple ID account security. Select

         the appropriate country and call. Ask to speak to the Account Security Team.

Note: If you have already forgotten your security questions, then you cannot

         set up a rescue email address in order to reset them. You must set up

         the rescue email address beforehand.

Your Apple ID: Manage My Apple ID.

                         Apple ID- All about Apple ID security questions.

I have the same issue as described above, and am still waiting for about an hour now. I tried your suggestion to contact Apple Support, but it takes me right back to the form where I leave my number for them to contact me. I did, however, schedule another "appointment" for tomorrow. Fingers crossed and hoping that I do get a call then.

If not, what do I do?

If that fails, call AppleCare phone number: (800)-694-7466 and ask for account security.