Intermittent video signal and HDCP problem. Please Help, Apple!

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Level 1

5 points

Intermittent video signal and HDCP problem. Please Help, Apple!

Pleae Apple DO something!

I always had the intermittent video signal with my Samsung TV and ATV3. After pressing the remote buttins several times, the image would stay on TV, and I got used to it... but now, the only time the video signal stays on the TV is when I get the image that the playback is not possible due the lack of HDCP. What the ****, Apple? Can I just exchange my Apple TV for a new one? I have noticed a lot of people here with similar problems... What should we, as consumers do? Refund? Exchange? Class Suit? Please advise.

Posted on Mar 30, 2014 10:23 PM

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Answer 1

nbar

Level 5

7,019 points

Mar 30, 2014 10:28 PM in response to Alan Terpins

Apple TV supports HDCP. Make sure your TV is compliant:

http://support.apple.com/kb/HT4428

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Answer 2

Alan Terpins Author

Level 1

5 points

Mar 30, 2014 11:01 PM in response to nbar

My TV is compliant. Everything was working OK couple of months ago.

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Answer 3

nbar

Level 5

7,019 points

Mar 30, 2014 11:03 PM in response to Alan Terpins

What is the exact message you are receiving?

Have you followed the steps in this support article?

Troubleshoot issues with Apple TV and High-bandwidth Digital Content Protection (HDCP).

If so, I would advise a hard reset or your ATV.

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Answer 4

Alan Terpins Author

Level 1

5 points

Mar 30, 2014 11:08 PM in response to nbar

First of all, thanks for your attention, nbar

I have two ongoing problems:

1st - intermittent video loss - I have to press any button on the remote every minute or so (sound will go through, steadily), just to get the "image" back...

2nd - This content requires HDCP for playback

Hard reset is unplugging for several minutes? Just did and also followed the article on the Sleep procedure and nothing happened....

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