Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

0 points

An unknown error occurred (-50). How to rectify?

I receive this message whenever I try to sync my iPhone or iPad. Any idea how to rectify this?

iPhone 5, iOS 7.1

Posted on Mar 31, 2014 1:25 AM

Reply

3 replies

Community Specialist

Apr 2, 2014 10:04 AM in response to rusutsu

Hey rusutsu!

Here is an article for you that will help you address this restore issue:

Resolve iOS update and restore errors in iTunes

http://support.apple.com/kb/ts1275

Thanks for coming to the Apple Support Communities!

Regards,

Braden

Reply

Level 1

0 points

Apr 3, 2014 2:22 AM in response to braden85

I tried it but no help at all. I still get the same error message. Anything else I can do?

Reply

Community Specialist

Apr 3, 2014 1:59 PM in response to rusutsu

Hi again rusutsu,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

Cheers,

Braden

Reply

An unknown error occurred (-50). How to rectify?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up