gisaa
Level 1 (0 points)

Q: imessage/SMS Problem

I have had my iphone now for just over a month, and over the past week I have had LOTS of problems with iMessage and SMS. My imessage has stopped working, I have tried turning it off/on, resetting and I did a restore of my phone (as my network provider recommended). I thought it may have been my wirless access, but even when I am using data the problem still happens. 

 

I have been just using messaging for a couple of days but I am still not receiveing all messages or I receive them several days later. This only seems to be happening with other iphone contacts.

 

My phone has all the current updates etc.

 

Any help would be greatly appreciated!

iPhone 5s

Posted on Mar 31, 2014 3:09 AM

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gisaa

Q: imessage/SMS Problem

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  • by braden85,

    braden85 braden85 Apr 2, 2014 7:37 AM in response to gisaa
    Community Specialists
    Apr 2, 2014 7:37 AM in response to gisaa

    Hi gisaa!

     

    Here is an article for you that contains some troubleshooting steps for addressing this iMessage issue:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    If you can't send and receive iMessages

    You will need these to send and receive iMessages:

    • An iPhone, iPad, or iPod touch
    • iOS 5.0 or later
    • A cellular data connection or a Wi-Fi connection
    • A phone number or Apple ID registered with iMessage in Settings > Messages

    To resolve issues with sending and receiving iMessages, follow these steps

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

    If you aren't receiving iMessages across all iOS devices

    1. Go to Settings > Messages > Send & Receive on each iOS device and make sure that you signed in with your Apple ID. You must use the same Apple ID on each device.
    2. Go to Settings > Messages > Send & Receive > You Can Be Reached By iMessage At and make sure that you selected each phone number and email address you want to use with iMessage.
    3. If you linked a phone number to your Apple ID with iMessage and the phone number hasn't appeared, followthese steps.
    4. Sign out of your Apple ID in Settings > Messages > Send & Receive and Settings > FaceTime on all devices.
    5. If you're linking a phone number to an Apple ID, sign in to iMessage on your iPhone first. Then sign in to the rest of your device one by one with iMessage and FaceTime.

    If your iMessages didn't transmit as SMS when iMessage was unavailable for use

    1. Go to Settings > Messages > Send as SMS and turn on Send as SMS.
    2. Select your phone number when Sending iMessages in Settings > Messages > Send & Receive > Start New Conversations From.
    3. Make sure that you can send SMS with Settings > iMessage turned off.

    Thanks for using the Apple Support Communities. Have a good one!

     

    -Braden